Technical Customer Support Engineer - EMEA

ClickHouse
Sweden
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Problem-solving","Empathy","Continuous learning"]

Provide first-line technical support for ClickHouse users, customers, and prospects across EMEA through tickets, chat, Slack, community channels, calls, and video meetings. Triage and resolve technical issues under SLAs, develop and share ClickHouse Cloud and open-source solutions via documentation and training, and partner with Support Engineering, Engineering, Go-to-Market, and Product to improve functionality and the customer support process.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ClickHouse
ClickHouse
2 days ago

Technical Customer Support Engineer - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-line technical support for ClickHouse users, customers, and prospects across EMEA through tickets, chat, Slack, community channels, calls, and video meetings. Triage and resolve technical issues under SLAs, develop and share ClickHouse Cloud and open-source solutions via documentation and training, and partner with Support Engineering, Engineering, Go-to-Market, and Product to improve functionality and the customer support process.
Location: Sweden
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
  • •Develop solutions based on ClickHouse Cloud and ClickHouse open-source and share them through documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Collaborate with global Support Services, Engineering, Go-to-Market, and Product Management teams to define needed functionality for users and customers.
  • •Provide excellent first-line technical customer service and represent ClickHouse on technical cases using required SLAs via ticketing and communications channels.
  • •Mentor, train, and share knowledge with colleagues, users, and customers while improving how Support works at ClickHouse.

Pay and Benefits

Perks:Health InsuranceEquityHome OfficeRemote Work

Key Requirements

  • •Technical depth in ClickHouse open-source or ClickHouse Cloud, and related domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
  • •Previous experience in technical roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Availability to support a 24x7 global, distributed environment based on scheduling requirements.
  • •Strong communication skills and the ability to work fully remote with reliable connectivity.
  • •A teamwork-focused mindset with empathy and strong problem-solving skills, including a willingness to continuously learn and grow.
Experience:Cloud-native SaaSDistributed systemsOpen source
Skills:CommunicationTeamworkProblem-solvingEmpathyContinuous learning
Languages:English
Tech Stack:ClickHouse CloudClickHouse open-sourceSQLOLAPSlackKafkaKinesisSparkRabbitMQAzureGCPAWS

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn