Manager II, Customer Success

Samsara
Atlanta
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Mentoring","Customer focus"]

Lead Samsara’s Scale Customer Success team, coaching a group of Customer Success Managers to drive value realization for enterprise customers. Define scalable engagement strategies, build playbooks for onboarding, adoption, expansion, and renewal, and partner with cross-functional leaders to ensure outcomes. This role blends strategic thinking, leadership, and a strong focus on customer outcomes in a fast-growing, enterprise SaaS environment.

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FursaFursa
Samsara
Samsara
7 months ago

Manager II, Customer Success

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead Samsara’s Scale Customer Success team, coaching a group of Customer Success Managers to drive value realization for enterprise customers. Define scalable engagement strategies, build playbooks for onboarding, adoption, expansion, and renewal, and partner with cross-functional leaders to ensure outcomes. This role blends strategic thinking, leadership, and a strong focus on customer outcomes in a fast-growing, enterprise SaaS environment.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure ongoing success and value realization for Samsara’s Scale Customers.
  • •Define and build long-term strategies to drive value realization and risk management at scale.
  • •Meet and exceed KPI targets for risk mitigation, value management, and business review.
  • •Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal.
  • •Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.
  • •1+ years in a people manager or leadership role preferred.
  • •Bachelor's degree from a 4-year accredited institution.
  • •Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.
  • •Leadership presence across in-person, video, and written communication channels.
Experience:3+ yearsEnterprise softwareIoTSaaS
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingMentoringCustomer focus
Languages:English
Tech Stack:GainsightAIAutomation

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn