Order Management Analyst

Eaton
United States
Workplace: HybridFull timeUSD 71,000 - 105,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer satisfaction focus","Team-oriented problem-solving","Error-free order management","Negotiation","Conflict management"]

Provide order management support to Eaton customers and the sales team, including lead times, order status, shipment schedules, and RMA-related workflows through the Order Center portal. Manage order expediting, coordinate shipment efforts with Operations, monitor aged backlog for on-time delivery, and reallocate orders based on distribution center inventory. Use customer and operational data to identify process improvements and help prioritize portal enhancements to improve customer experience and reduce cycle time.

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Eaton
Eaton
4 days ago

Order Management Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide order management support to Eaton customers and the sales team, including lead times, order status, shipment schedules, and RMA-related workflows through the Order Center portal. Manage order expediting, coordinate shipment efforts with Operations, monitor aged backlog for on-time delivery, and reallocate orders based on distribution center inventory. Use customer and operational data to identify process improvements and help prioritize portal enhancements to improve customer experience and reduce cycle time.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide order management support for existing orders, including lead times, order status, and expected shipment schedules.
  • •Manage the expedite process and coordinate order/shipment expediting with Operations; communicate shipment schedules to customers and sales teams.
  • •Monitor aged backlog and proactively work to ensure orders ship according to schedule.
  • •Support enhancement of the Eaton Order Center portal (order status, shipment tracking, RMA requests, and order placement) with stakeholders.
  • •Review inventory levels across distribution centers and reallocate orders as needed to improve on-time delivery; identify and implement process improvements.

Pay and Benefits

Salary: USD 71,000 - 105,000 annually
Perks:Learning Budget

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 3 years work experience in a customer-facing role.
  • •Proficient with MS Office applications, specifically Word, Excel, and PowerPoint.
  • •Candidates must currently reside within a 50 mile radius of Ellisville, MO.
  • •Working knowledge of SAP and Electronic Data Interchange (EDI) concepts (Salesforce case management and PowerBI are preferred).
Education:Bachelor's
Skills:Customer satisfaction focusTeam-oriented problem-solvingError-free order managementNegotiationConflict management
Tech Stack:MS OfficeWordExcelPowerPointSAPElectronic Data Interchange (EDI)PowerBISalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn