Bancorp Security Operations Center Agent I 3pm-11:30pm

Fifth Third Bancorp
Cincinnati, Ohio
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Organizational skills","Multi tasking","Time management","Verbal and written communication"]

Monitor and respond to Business Security Operations Center alarm signals and life safety devices under supervision. Handle emergency and non-emergency inbound communications, place outgoing calls, and dispatch proper authorities. Operate BSOC and peripheral equipment, interact with customers internally and externally via phone/email/in person, and support disaster recovery tasks such as Backup Security Operations Center (BUSCOC) operations. Ensure actions follow policies and drive a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
16 hours ago

Bancorp Security Operations Center Agent I 3pm-11:30pm

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Monitor and respond to Business Security Operations Center alarm signals and life safety devices under supervision. Handle emergency and non-emergency inbound communications, place outgoing calls, and dispatch proper authorities. Operate BSOC and peripheral equipment, interact with customers internally and externally via phone/email/in person, and support disaster recovery tasks such as Backup Security Operations Center (BUSCOC) operations. Ensure actions follow policies and drive a positive customer experience.
Location: Cincinnati, Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to alarm signals and life safety devices (e.g., Fire Alarms, Panic, Medical) under supervision.
  • •Handle emergency and non-emergency inbound calls (e.g., workplace violence, bank robbery, medical emergencies, active aggressors).
  • •Place outgoing phone calls and dispatch proper authorities.
  • •Operate BSOC equipment and peripheral equipment under supervision.
  • •Interact with internal and external customers via telephone, email, and in person to promote a positive customer service atmosphere.
Travel: Low travel

Key Requirements

  • •High school diploma or equivalent; college degree preferred.
  • •Experience with 911 Dispatching or other Emergency Communications is strongly preferred.
  • •Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
  • •Competency to perform disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
  • •Experience with Microsoft Office Suite.
Education:High School
Skills:Problem-solvingOrganizational skillsMulti taskingTime managementVerbal and written communication
Tech Stack:Microsoft Office Suite

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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