Loan Resolution Specialist I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Communication","Multitasking","Ability to work independently"]

Work with delinquent and hardship-struggling consumers to resolve loan issues and reduce losses through outbound and inbound collection communications (calls, emails, and texts). Handle escalated complaints, coordinate with servicers on account changes, perform skip tracing, and document interactions accurately while following collection regulations and Dividend policies. Partner across legal, compliance, operations, and customer support to improve risk outcomes and customer experience within the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
19 hours ago

Loan Resolution Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Work with delinquent and hardship-struggling consumers to resolve loan issues and reduce losses through outbound and inbound collection communications (calls, emails, and texts). Handle escalated complaints, coordinate with servicers on account changes, perform skip tracing, and document interactions accurately while following collection regulations and Dividend policies. Partner across legal, compliance, operations, and customer support to improve risk outcomes and customer experience within the bank’s risk appetite.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Communicate with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses
  • •Handle inbound customer calls/emails/texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions
  • •Recommend appropriate payment programs for customers experiencing financial hardship
  • •Coordinate with third-party servicers on account changes or required adjustments
  • •Document all customer interactions and account activities with detailed notes while adhering to collection policies and regulations

Key Requirements

  • •High school diploma or equivalent
  • •1 year of collections or customer service experience
  • •Strong organizational skills and attention to detail
  • •Excellent written and verbal communication skills
  • •High-level proficiency in Microsoft Suite
Experience:CollectionsCustomer service
Education:High School
Skills:Organizational skillsAttention to detailCommunicationMultitaskingAbility to work independently
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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