Automation Operation Support Center Engineer

Intel
Malaysia
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Troubleshooting","Team coaching"]

Provide front-line, on-site technical support as the first point of contact for customers via phone, email, or in person. Diagnose and resolve process, software, and hardware issues in Intel’s global factory environment by running diagnostics, isolating problems, and implementing solutions or escalating when needed. Use SQL, Python, C, C#, and PowerShell to troubleshoot, maintain clear documentation, and contribute to incident/problem/change knowledge management while coaching teammates to improve service execution and KPIs.

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FursaFursa
Intel
Intel
6 days ago

Automation Operation Support Center Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide front-line, on-site technical support as the first point of contact for customers via phone, email, or in person. Diagnose and resolve process, software, and hardware issues in Intel’s global factory environment by running diagnostics, isolating problems, and implementing solutions or escalating when needed. Use SQL, Python, C, C#, and PowerShell to troubleshoot, maintain clear documentation, and contribute to incident/problem/change knowledge management while coaching teammates to improve service execution and KPIs.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.
  • •Diagnose and resolve process, software, and hardware-related issues using diagnostics and troubleshooting methods.
  • •Follow up with customers, provide feedback, and ensure unresolved issues are properly escalated to the next support level.
  • •Coach and help team members enhance proficiency on supported systems and applications using service policies and procedures.
  • •Develop and share best practices for incident, problem, and change management, and maintain thorough documentation and closure of trouble tickets.

Key Requirements

  • •Bachelor’s degree in information technology or a related field.
  • •At least 2 years of experience.
  • •Intermediate technical/programming knowledge including SQL queries, Python, C, C#, and PowerShell scripting.
  • •Knowledge in AI and Machine Learning development.
  • •Excellent verbal and listening communication skills in English (Mandarin is a plus for China PRC site support).
Experience:2+ years
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingTeam coaching
Languages:EnglishMandarin
Tech Stack:SQLPythonCC#PowerShellAIMachine LearningIncident managementProblem managementChange management

Company Brief

Intel
Designs and manufactures semiconductor chips, processors, and related hardware for PCs, data centers, networking, and embedded applications, while providing software and services to accelerate computing across industries globally.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1968
Glassdoor
Glassdoor: 3.8
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