Customer Care Senior Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Problem-solving","Adaptability","Confidentiality"]

Serve as a digital customer service representative and first point of contact, delivering exceptional, caring support. Accurately assess customer needs, respond to inquiries and complex complaints using sound judgment, and complete documentation for each interaction. Stay current on program and product information through continuous learning, maintain strict confidentiality, and handle customer interactions professionally, empathetically, and in accordance with policies and guidelines.

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FursaFursa
NTT
NTT
1 month ago

Customer Care Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a digital customer service representative and first point of contact, delivering exceptional, caring support. Accurately assess customer needs, respond to inquiries and complex complaints using sound judgment, and complete documentation for each interaction. Stay current on program and product information through continuous learning, maintain strict confidentiality, and handle customer interactions professionally, empathetically, and in accordance with policies and guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to inquiries and complaints accurately, maintaining a professional customer-care approach.
  • •Handle complex customer inquiries and complaints using accurate, well-informed responses based on available resources.
  • •Complete documentation for each interaction, including call history and necessary follow-ups with third parties.
  • •Maintain confidentiality, stay current on program and product information, and participate in required shifts.

Key Requirements

  • •Strong passion for customer satisfaction and prior customer service experience.
  • •English proficiency.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex and sensitive customer complaints/inquiries in line with company policies and procedures.
Skills:CommunicationEmpathyProblem-solvingAdaptabilityConfidentiality
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn