Customer Solutions Advocate

Under direct supervision, this role proposes solutions and documents mid-stage, late-stage, and high-risk delinquent consumer accounts to achieve company commitments. You’ll communicate with defaulted customers (manual or automated dialing), monitor account status, perform skip tracing using statements and third-party services, and resolve delinquency through mutually beneficial payment commitments. The role focuses on risk mitigation, compliance with legal/investor guidelines, escalating unique cases, and mentoring peers in a call center environment.