Antavo

1 month ago

Senior Technical Account Manager EMEA\NAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor for Antavo’s strategic enterprise customers, driving long-term customer success after go-live. Own technical relationships with senior stakeholders to ensure scalable, reliable platform adoption, troubleshoot complex setups, and guide best practices across integrations, APIs, configurations, data flows, and releases. Lead executive-level technical alignment and risk management, translate technical trade-offs for business and technical audiences, and collaborate with internal teams to document and follow through on critical technical topics.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Maintain strategic technical relationships with senior customer stakeholders, including engineering leadership and C-level executives where relevant.
•Act as the executive-level technical advisor for assigned strategic customers after go-live, aligning their technical roadmap with Antavo capabilities.
•Lead technical alignment discussions covering scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
•Represent Antavo in high-impact customer discussions, including technical escalations, strategic initiatives, and executive-level technical governance.
•Troubleshoot and guide customers on platform usage, integrations, configurations, scalability, performance, and operational efficiency; coordinate with internal teams and ensure technical documentation and follow-through.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible Hours

Key Requirements

•Proven experience building and maintaining relationships with senior technical and executive stakeholders (e.g., CTOs, Heads of Engineering, architects).
•Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder B2B SaaS environments as a Technical Account Manager/Technical Customer Success or similar role.
•Strong ability to lead strategic technical conversations around scalability, operational maturity, technical governance, and long-term platform evolution.
•Hands-on experience with integrations, APIs, data flows, technical configurations, and production systems; ability to identify risks, dependencies, and improvement opportunities.
•Experience with issue and project tracking tools such as Jira, plus comfort working in a remote, international SaaS environment.

Experience:B2B SaaSEnterpriseLoyaltyCustomer successTechnical account management

Skills:Relationship managementExecutive communicationStructured problem-solvingRisk managementOwnership

Languages:English

Tech Stack:APIsRESTful APIsSDKsJavaScriptWebhooksAuthenticationDatabasesSQLNoSQLJiraAI toolsSalesforceEmarsysBrazeBloomreachMagentoShopify

Company Brief

Antavo

Provides an AI-powered, API-first loyalty management platform that helps enterprises design, run and optimize omnichannel loyalty and promotion programs for increased retention and lifetime value.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2012

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Antavo

1 month ago

Senior Technical Account Manager EMEA\NAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Maintain strategic technical relationships with senior customer stakeholders, including engineering leadership and C-level executives where relevant.
•Act as the executive-level technical advisor for assigned strategic customers after go-live, aligning their technical roadmap with Antavo capabilities.
•Lead technical alignment discussions covering scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
•Represent Antavo in high-impact customer discussions, including technical escalations, strategic initiatives, and executive-level technical governance.
•Troubleshoot and guide customers on platform usage, integrations, configurations, scalability, performance, and operational efficiency; coordinate with internal teams and ensure technical documentation and follow-through.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible Hours

Key Requirements

•Proven experience building and maintaining relationships with senior technical and executive stakeholders (e.g., CTOs, Heads of Engineering, architects).
•Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder B2B SaaS environments as a Technical Account Manager/Technical Customer Success or similar role.
•Strong ability to lead strategic technical conversations around scalability, operational maturity, technical governance, and long-term platform evolution.
•Hands-on experience with integrations, APIs, data flows, technical configurations, and production systems; ability to identify risks, dependencies, and improvement opportunities.
•Experience with issue and project tracking tools such as Jira, plus comfort working in a remote, international SaaS environment.

Experience:B2B SaaSEnterpriseLoyaltyCustomer successTechnical account management

Skills:Relationship managementExecutive communicationStructured problem-solvingRisk managementOwnership

Languages:English

Tech Stack:APIsRESTful APIsSDKsJavaScriptWebhooksAuthenticationDatabasesSQLNoSQLJiraAI toolsSalesforceEmarsysBrazeBloomreachMagentoShopify

Company Brief

Antavo

Provides an AI-powered, API-first loyalty management platform that helps enterprises design, run and optimize omnichannel loyalty and promotion programs for increased retention and lifetime value.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2012

Glassdoor: 3.7

Website LinkedIn Glassdoor