Senior Technical Account Manager EMEA\NAM

Antavo
London
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship management","Executive communication","Structured problem-solving","Risk management","Ownership"]

Serve as a trusted technical advisor for Antavo’s strategic enterprise customers, driving long-term customer success after go-live. Own technical relationships with senior stakeholders to ensure scalable, reliable platform adoption, troubleshoot complex setups, and guide best practices across integrations, APIs, configurations, data flows, and releases. Lead executive-level technical alignment and risk management, translate technical trade-offs for business and technical audiences, and collaborate with internal teams to document and follow through on critical technical topics.

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Antavo
Antavo
3 months ago

Senior Technical Account Manager EMEA\NAM

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Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor for Antavo’s strategic enterprise customers, driving long-term customer success after go-live. Own technical relationships with senior stakeholders to ensure scalable, reliable platform adoption, troubleshoot complex setups, and guide best practices across integrations, APIs, configurations, data flows, and releases. Lead executive-level technical alignment and risk management, translate technical trade-offs for business and technical audiences, and collaborate with internal teams to document and follow through on critical technical topics.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Maintain strategic technical relationships with senior customer stakeholders, including engineering leadership and C-level executives where relevant.
  • •Act as the executive-level technical advisor for assigned strategic customers after go-live, aligning their technical roadmap with Antavo capabilities.
  • •Lead technical alignment discussions covering scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
  • •Represent Antavo in high-impact customer discussions, including technical escalations, strategic initiatives, and executive-level technical governance.
  • •Troubleshoot and guide customers on platform usage, integrations, configurations, scalability, performance, and operational efficiency; coordinate with internal teams and ensure technical documentation and follow-through.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceRemote WorkFlexible Hours

Key Requirements

  • •Proven experience building and maintaining relationships with senior technical and executive stakeholders (e.g., CTOs, Heads of Engineering, architects).
  • •Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder B2B SaaS environments as a Technical Account Manager/Technical Customer Success or similar role.
  • •Strong ability to lead strategic technical conversations around scalability, operational maturity, technical governance, and long-term platform evolution.
  • •Hands-on experience with integrations, APIs, data flows, technical configurations, and production systems; ability to identify risks, dependencies, and improvement opportunities.
  • •Experience with issue and project tracking tools such as Jira, plus comfort working in a remote, international SaaS environment.
Experience:B2B SaaSEnterpriseLoyaltyCustomer successTechnical account management
Skills:Relationship managementExecutive communicationStructured problem-solvingRisk managementOwnership
Languages:English
Tech Stack:APIsRESTful APIsSDKsJavaScriptWebhooksAuthenticationDatabasesSQLNoSQLJiraAI toolsSalesforceEmarsysBrazeBloomreachMagentoShopify

Company Brief

Antavo
Provides an AI-powered, API-first loyalty management platform that helps enterprises design, run and optimize omnichannel loyalty and promotion programs for increased retention and lifetime value.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor