IT Support Engineer

Tarro
Manila
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Verbal communication","Written communication","Documentation","Collaboration","Time management"]

Provide on-site technical support for end-users, troubleshooting hardware, software, and networking issues. Monitor and maintain computer systems and networks, install and configure devices and peripherals, and respond to service requests within SLAs. Use tools and ticketing workflows to debug production application issues, escalate critical incidents, and bridge handoffs to higher-tier IT teams and vendors. Over the first year, stabilize support operations, improve onboarding, manage IT assets, and help with reliability and IT rollouts.

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Tarro
Tarro
4 days ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide on-site technical support for end-users, troubleshooting hardware, software, and networking issues. Monitor and maintain computer systems and networks, install and configure devices and peripherals, and respond to service requests within SLAs. Use tools and ticketing workflows to debug production application issues, escalate critical incidents, and bridge handoffs to higher-tier IT teams and vendors. Over the first year, stabilize support operations, improve onboarding, manage IT assets, and help with reliability and IT rollouts.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Monitor and maintain computer systems and networks while installing and configuring hardware, software, printers, and scanners.
  • •Research, identify, and troubleshoot software and hardware issues, including responding to service issues and requests within SLAs.
  • •Provide phone, email, and chat support and perform debugging of production application and general network issues.
  • •Transition application issues to engineering by creating and following up support tickets with IT vendors; escalate critical issues to the next-tier support.
  • •In year one, stabilize IT support operations by improving onboarding/offboarding, standardizing support procedures, reconciling IT asset inventory, and supporting upgrades/patches and IT projects.

Key Requirements

  • •At least 2 years of experience handling operations and production support issues.
  • •Extensive experience with Linux, Windows, and macOS.
  • •Basic network administration knowledge (WAN, LAN, DNS, DHCP) and familiarity with network tools like SSH, ping, telnet, and traceroute.
  • •Working knowledge of ITAM and/or MDM, Google Workspace, and Jira ticketing.
  • •Experience troubleshooting problems and deploying fixes/upgrades using Jenkins and Ansible.
Experience:2+ yearsProduction supportIT operationsNetwork administration
Skills:Verbal communicationWritten communicationDocumentationCollaborationTime management
Tech Stack:LinuxWindowsMacOSWANLANDNSDHCPSSHPingTelnetTracerouteITAMMDMGoogle WorkspaceJiraJenkinsAnsibleGrafanaOpsGenie

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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