Senior Customer Reliability Engineer

Sysdig Cloud
Italy
Workplace: RemoteFull timeEUR 44,200 - 55,200 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Technical troubleshooting","Documentation","Cross-team collaboration","Prioritization","Communication"]

Provide senior technical expertise to support customer issues as part of the Customer Reliability team. Collaborate with development engineering on escalations, bugs, and feature requests, and create troubleshooting trainings, guides, and an internal knowledge base. Triage and reproduce bugs and enhancement requests, support hot/high-touch accounts with the Escalation Management team, and participate in an on-call rotation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sysdig Cloud
Sysdig Cloud
1 month ago

Senior Customer Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Provide senior technical expertise to support customer issues as part of the Customer Reliability team. Collaborate with development engineering on escalations, bugs, and feature requests, and create troubleshooting trainings, guides, and an internal knowledge base. Triage and reproduce bugs and enhancement requests, support hot/high-touch accounts with the Escalation Management team, and participate in an on-call rotation.
Location: Italy
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide senior technical knowledge on customer issues as part of the Customer Reliability technical support team.
  • •Escalate and coordinate with development engineering on escalations, bugs, and feature requests.
  • •Develop troubleshooting sessions, trainings, and guides for internal CRE team members.
  • •Maintain an internal knowledge base by developing and reviewing knowledge base articles.
  • •Triage and document bugs/enhancement requests, support hot accounts with the Escalation Management team, and participate in on-call rotation.

Pay and Benefits

Salary: EUR 44,200 - 55,200 annually
Perks:Health Insurance

Key Requirements

  • •5+ years as a senior technical support/escalation resource for enterprises in a related field (container management, cloud management, cloud security).
  • •Master-level experience with Kubernetes and Linux.
  • •Knowledge of one or more scripting languages (Bash/Shell/Python).
  • •Knowledge of public cloud providers and services (AWS, Azure, GCP).
  • •Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
Experience:5+ yearsCloud securityContainer managementCloud managementEnterprise support
Skills:Technical troubleshootingDocumentationCross-team collaborationPrioritizationCommunication
Languages:EnglishFrench
Tech Stack:KubernetesLinuxBashShellPythonAWSAzureGCPOracleIBM CloudCassandraElasticsearchPostgresKafkaSystems ManagementPaaS

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn