Employee Experience Specialist On/Off boarding-EMEA

RemotePass
South Africa
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Organizational skills","Multitasking","Service mindset"]

Support employee onboarding and offboarding operations across the EMEA region, acting as a first point of contact via ticketing for HR and onboarding queries. Coordinate onboarding workflows, mobility/documentation needs, and compliance coordination with internal teams and external partners. Manage and maintain records across ticketing systems and HRIS, identify trends in employee questions to improve processes, and collaborate with the Employee Experience team on operational initiatives.

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FursaFursa
RemotePass
RemotePass
1 day ago

Employee Experience Specialist On/Off boarding-EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support employee onboarding and offboarding operations across the EMEA region, acting as a first point of contact via ticketing for HR and onboarding queries. Coordinate onboarding workflows, mobility/documentation needs, and compliance coordination with internal teams and external partners. Manage and maintain records across ticketing systems and HRIS, identify trends in employee questions to improve processes, and collaborate with the Employee Experience team on operational initiatives.
Location: South Africa
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for employee onboarding and HR support queries via ticketing across the EMEA region.
  • •Escalate medium- and high-complexity issues to internal teams such as EX, Payroll, and Legal as needed.
  • •Support onboarding workflows for new hires across EMEA, ensuring compliance and coordination with internal teams and external partners.
  • •Coordinate mobility-related needs (e.g., relocations and employment documentation) and ensure onboarding procedures reflect EMEA-specific requirements.
  • •Maintain and update records across ticketing systems and HRIS, identify trends in employee queries, and support process improvement and EX team initiatives.

Key Requirements

  • •4+ years of experience in HR support, onboarding/offboarding, employee lifecycle management, or mobility operations, preferably with exposure to EMEA.
  • •Strong familiarity with employment operations and onboarding processes across Europe, Middle East, and Africa.
  • •Familiarity with onboarding processes and employment documentation in international contexts.
  • •Strong organizational and multitasking skills with high attention to detail.
  • •Excellent written and verbal communication in English and Arabic; proficiency using HRIS and ticketing/collaboration tools.
Experience:HR operationsOnboardingGlobal employment
Skills:CommunicationProblem-solvingOrganizational skillsMultitaskingService mindset
Languages:EnglishArabic
Tech Stack:HRISTicketing systemsCollaboration tools

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn