Technical Engagement Manager

NTT
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Facilitation","Written communication","Presentation","Problem-solving"]

Own the engagement rhythm for Google-oriented engineering services, ensuring cloud and AI delivery is aligned to customer objectives, service levels, risks, and improvement commitments. Act as the customer-facing delivery and governance lead by coordinating technical teams, monitoring SLAs/KPIs, managing escalations and incident communications, and keeping executive stakeholders informed through dashboards and reporting. Drive partner coordination and continuous-improvement across operating procedures, governance, and adoption of ITIL/Agile practices.

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FursaFursa
NTT
NTT
2 days ago

Technical Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Own the engagement rhythm for Google-oriented engineering services, ensuring cloud and AI delivery is aligned to customer objectives, service levels, risks, and improvement commitments. Act as the customer-facing delivery and governance lead by coordinating technical teams, monitoring SLAs/KPIs, managing escalations and incident communications, and keeping executive stakeholders informed through dashboards and reporting. Drive partner coordination and continuous-improvement across operating procedures, governance, and adoption of ITIL/Agile practices.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as customer-facing delivery and governance lead for Google engineering business engagements, connecting technical teams, customers, partners, and leadership.
  • •Own engagement rhythm by coordinating delivery across technical teams and ensuring alignment on outcomes, service levels, risks, dependencies, and decisions.
  • •Define, monitor, and report service performance using SLAs, KPIs, delivery metrics, quality indicators, dashboards, and executive reporting.
  • •Coordinate incident, risk, and escalation communications, manage remediation tracking, and ensure corrective/preventive actions have owners and closure criteria.
  • •Coordinate partners and drive continuous improvement in governance, operating procedures, automation, reporting, service quality, and customer experience.

Key Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related discipline.
  • •At least 5 years of experience in technical account management, service delivery management, technical engagement management, program coordination, or a comparable customer-facing technology role.
  • •Proven experience managing SLAs, KPIs, operational reporting, service governance, escalations, and improvement plans.
  • •Experience coordinating cloud, infrastructure, application, data, AI, or managed-service delivery across multiple technical teams.
  • •Working understanding of Google Cloud delivery concepts (cloud operations, AI/ML platforms, reliability, security, and production support).
Experience:5+ yearsCloudAIManaged servicesEnterprise services
Education:Bachelor's
Skills:Stakeholder managementFacilitationWritten communicationPresentationProblem-solving
Certifications:ITIL FoundationPMPPRINCE2ScrumAgileGoogle Cloud certification
Languages:English
Tech Stack:Google CloudAI/MLITILAgileScrumServiceNowJiraConfluenceBMC RemedyPMPPRINCE2

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn