Project Manager, Service Delivery

CommandLink
Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Mexico, Philippines
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Project management","Documentation","Stakeholder coordination","Third-party management"]

Own end-to-end delivery of customer orders for the Service Delivery team, from initiation through completion. Coordinate with internal and contracted third parties to meet requirements and timelines, and provide proactive customer updates throughout the delivery lifecycle. Handle ordering of internet circuits, hosted VoIP projects, and number porting processes, documenting dependencies and priorities to drive efficient execution. Use hands-on delivery expertise in SD-WAN implementation, VoIP porting, and carrier-based ordering.

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FursaFursa
CommandLink
CommandLink
8 hours ago

Project Manager, Service Delivery

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own end-to-end delivery of customer orders for the Service Delivery team, from initiation through completion. Coordinate with internal and contracted third parties to meet requirements and timelines, and provide proactive customer updates throughout the delivery lifecycle. Handle ordering of internet circuits, hosted VoIP projects, and number porting processes, documenting dependencies and priorities to drive efficient execution. Use hands-on delivery expertise in SD-WAN implementation, VoIP porting, and carrier-based ordering.
Location: Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Mexico, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality service delivery
  • •Coordinate with internal teams and contracted third parties to meet customer requirements and delivery timelines
  • •Communicate regularly with customers with clear updates across the full delivery lifecycle
  • •Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
  • •Document dependencies and priorities clearly and utilize hands-on delivery experience to drive successful outcomes

Pay and Benefits

Perks:Flexible TimeAnnual Bonus

Key Requirements

  • •Minimum of 5 years of experience in the telecommunications industry
  • •Minimum of 5 years of experience in Service Delivery and/or Project Management
  • •Hands-on experience in VoIP, SDWAN implementation, and internet circuit ordering with carriers
  • •Ability to document dependencies and priorities clearly for efficient project execution
  • •Proficiently manage third-party resources and coordinate delivery
Experience:5+ yearsTelecommunicationsService deliveryProject management
Skills:CommunicationProject managementDocumentationStakeholder coordinationThird-party management
Tech Stack:SDWANSD-WANVoIPHosted VoIPInternet circuit orderingNumber portingCarriers

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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