Customer Support Specialist

Fuse Energy
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Patience","Teamwork","Customer service"]

Join a fast-growing renewable energy startup as a Customer Support Specialist, acting as the first point of contact for customers. You’ll handle inquiries from onboarding through day-to-day support, resolve account issues, and collaborate with internal teams to improve the customer experience while navigating shift-based, 24/7 support requirements in a hands-on energy industry role.

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FursaFursa
Fuse Energy
Fuse Energy
5 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Join a fast-growing renewable energy startup as a Customer Support Specialist, acting as the first point of contact for customers. You’ll handle inquiries from onboarding through day-to-day support, resolve account issues, and collaborate with internal teams to improve the customer experience while navigating shift-based, 24/7 support requirements in a hands-on energy industry role.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver excellent after-sales support through chat channel and emails.
  • •Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
  • •Resolve service-related issues quickly and professionally.
  • •Offer advice to customers on how to maximise their energy savings.
  • •Work collaboratively with internal teams to continuously improve the customer experience.

Pay and Benefits

Perks:Paid LeaveBreakfast AllowanceDinner AllowanceAnnual BonusTech Expense

Key Requirements

  • •Bachelor’s degree.
  • •Exceptional verbal and written communication skills.
  • •Ability to work both independently and collaboratively in a team environment.
  • •Excellent communication skills and a genuine passion for helping customers.
  • •Strong problem-solving skills and the ability to manage challenging situations with patience.
Experience:Renewables & environment
Education:Bachelor's
Skills:CommunicationProblem-solvingPatienceTeamworkCustomer service
Languages:English

Company Brief

Fuse Energy
Develops and delivers renewable energy solutions, focusing on clean power projects and services to enable decarbonization and grid flexibility for commercial and utility customers.
Industry: Renewable Energy
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