Claims Specialist I

Aon
Oklahoma
Workplace: RemoteFull timeUSD 30,400 - 36,500 annuallyFunction: Insurance & ActuarialExperience: 1+ yearsSkills: ["Customer service","Active listening","Accuracy","Independent work","Relationship building"]

Handle warranty and waiver claim requests for member-based programs by processing transactions accurately and reviewing documentation for compliance. Manage daily inventory using status reports to meet contractual service levels, respond to customer inquiries with efficient solutions, and maintain strong communication through active listening. Work in virtual environments, operate across multiple systems, and document claim and resolution details in a clear, accurate manner while tracking quality and production metrics.

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FursaFursa
Aon
Aon
2 days ago

Claims Specialist I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle warranty and waiver claim requests for member-based programs by processing transactions accurately and reviewing documentation for compliance. Manage daily inventory using status reports to meet contractual service levels, respond to customer inquiries with efficient solutions, and maintain strong communication through active listening. Work in virtual environments, operate across multiple systems, and document claim and resolution details in a clear, accurate manner while tracking quality and production metrics.
Location: Oklahoma
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and make outbound customer service calls to support warranty and waiver requests.
  • •Process warranty and waiver transactions timely and accurately.
  • •Review and analyze documentation to process requests and ensure compliance with policy terms.
  • •Review daily follow-up status reports to prioritize and manage inventory to meet contractual service levels.
  • •Document customer inquiries and resolutions, navigate multiple systems, and meet production and quality metrics.

Pay and Benefits

Salary: USD 30,400 - 36,500 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveHsaLife InsuranceTuition Assistance

Key Requirements

  • •Minimum 1-year experience in customer service or a like industry.
  • •Ability to handle individual cases from initiation to resolution with timely, effective outcomes.
  • •Experience verifying waiver claims by reviewing documentation and ensuring compliance with policy terms.
  • •Proficiency recording and updating data accurately in databases, spreadsheets, or other digital systems.
  • •Strong ability to work independently and collaborate in a virtual team environment.
Experience:1+ years
Skills:Customer serviceActive listeningAccuracyIndependent workRelationship building
Languages:En-us
Tech Stack:Microsoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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