Global Escalations Specialist, Member Experience (Singapore)

Match Group
Singapore
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Collaboration","Teamwork","Critical thinking","Problem-solving","Judgment"]

Investigate and resolve complex, sensitive escalations across Trust & Safety and member support, ensuring compliance with Tinder’s Community Guidelines and Terms of Service. Review bug reports and application functionality issues with Engineering teams, analyze user feedback for product launches, and handle high-pressure, ambiguous cases. Partner across Member Experience, Engineering, Communications, Marketing, Legal, and outsourced support to protect the Tinder ecosystem and improve the member experience.

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Match Group
Match Group
3 days ago

Global Escalations Specialist, Member Experience (Singapore)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Investigate and resolve complex, sensitive escalations across Trust & Safety and member support, ensuring compliance with Tinder’s Community Guidelines and Terms of Service. Review bug reports and application functionality issues with Engineering teams, analyze user feedback for product launches, and handle high-pressure, ambiguous cases. Partner across Member Experience, Engineering, Communications, Marketing, Legal, and outsourced support to protect the Tinder ecosystem and improve the member experience.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and member support.
  • •Review bug reports and application functionality issues, partnering with Engineering to facilitate resolution.
  • •Gather and analyze user feedback related to new product launches and feature rollouts.
  • •Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
  • •Collaborate with cross-functional partners to improve processes, workflows, and operational efficiency.

Key Requirements

  • •Bachelor’s degree or equivalent.
  • •Up to 1 year of relevant experience in a similar role; fresh graduates welcome.
  • •Ability to quickly understand, assess, and summarize complex cases.
  • •Strong analytical and problem-solving skills with sound judgment and attention to detail.
  • •Technically savvy with the ability to navigate systems and troubleshoot issues effectively.
Skills:CollaborationTeamworkCritical thinkingProblem-solvingJudgment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Match Group
Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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