KYC Specialist

GoCardless
Riga
Workplace: OnsiteFull timeEUR 18,400 - 27,600 annuallyFunction: Legal, Risk & ComplianceSkills: ["Detail-oriented","Clear communication","Problem-solving","Calm under pressure","Stakeholder management"]

Join the international Customer Operations team to onboard and verify merchants and perform Customer Due Diligence for existing clients. You’ll review adverse media, PEP, and sanctions screening escalations, provide risk assessments and recommendations, and handle complex compliance escalations. Collaborate with AML Financial Crime, Customer Success, and other teams to deliver a seamless onboarding experience, while sharing expertise and improving processes.

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FursaFursa
GoCardless
GoCardless
14 hours ago

KYC Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Join the international Customer Operations team to onboard and verify merchants and perform Customer Due Diligence for existing clients. You’ll review adverse media, PEP, and sanctions screening escalations, provide risk assessments and recommendations, and handle complex compliance escalations. Collaborate with AML Financial Crime, Customer Success, and other teams to deliver a seamless onboarding experience, while sharing expertise and improving processes.
Location: Riga
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Onboard and verify new customers and conduct Customer Due Diligence reviews for existing clients.
  • •Review adverse media, PEP, and sanctions screening escalations and provide detailed risk assessments and recommendations.
  • •Handle internal escalations related to potential fraud and ML/TF activities, including complex cases.
  • •Support merchants during onboarding and verification, ensuring compliant and customer-centric processes.
  • •Collaborate with AML Financial Crime and Customer Success teams to ensure seamless onboarding, and act as a primary escalation point for compliance issues.

Pay and Benefits

Salary: EUR 18,400 - 27,600 annually
Perks:Medical CoverLearning BudgetParental LeaveHoliday Allowance

Key Requirements

  • •Verbal fluency in English and the ability to communicate clearly in writing to support customers via email or over the phone.
  • •Previous experience in KYC or AML.
  • •Detail-oriented with the ability to work efficiently in a fast-paced environment.
  • •A calm, problem-solving approach to provide a great customer experience while meeting compliance requirements.
  • •Experience using tools like Zendesk, Looker, and Lexis Nexis is preferred (not essential).
Skills:Detail-orientedClear communicationProblem-solvingCalm under pressureStakeholder management
Languages:English
Tech Stack:ZendeskLookerLexis Nexis

Company Brief

GoCardless
Provides an online payments platform that enables businesses to collect recurring and one-off payments via bank debit (ACH/Direct Debit) across multiple countries, simplifying billing, reconciliation, and global payment workflows.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
WebsiteLinkedIn