Supply and Demand Support Analyst

Keyloop
Hyderabad
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Analytical thinking","Troubleshooting","Organizational skills"]

Own end-to-end resolution of customer cases, including customer engagement, communication, case progression, and coordination across multiple technical service teams. Troubleshoot, diagnose, and drive issues to successful closure, escalating when needed. Build expertise in customers’ configurations and business models, communicate effectively across stakeholders, and document solutions with knowledge articles. Perform root-cause analysis and help drive case reduction initiatives through proactive identification and promotion.

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FursaFursa
Keyloop
Keyloop
1 month ago

Supply and Demand Support Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end resolution of customer cases, including customer engagement, communication, case progression, and coordination across multiple technical service teams. Troubleshoot, diagnose, and drive issues to successful closure, escalating when needed. Build expertise in customers’ configurations and business models, communicate effectively across stakeholders, and document solutions with knowledge articles. Perform root-cause analysis and help drive case reduction initiatives through proactive identification and promotion.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Take end-to-end responsibility for resolving cases, owning customer engagement, communication, case progression, and internal liaison across multiple technical service teams and functions.
  • •Be familiar with customers’ configuration, business model, and key stakeholders in line with the Experience First approach.
  • •Communicate and collaborate with team members, other departments, and management to deliver timely resolution of customer issues.
  • •Document solutions and produce written guidance on resolution steps and procedures through the creation and maintenance of knowledge articles.
  • •Ensure root cause analysis is carried out where necessary, and actively contribute to case reduction initiatives by identifying opportunities within the customer base and promoting within teams.

Key Requirements

  • •Ability to efficiently plan and prioritise workload to meet deadlines.
  • •Investigation, analytical, problem solving and trouble shooting skills.
  • •Knowledge and understanding of customer expectations.
  • •Ability to influence and overcome objections and de-escalate potentially critical customer situations.
  • •Ability to interact with multiple levels of Keyloop customers and internal partners.
Skills:CommunicationProblem-solvingAnalytical thinkingTroubleshootingOrganizational skills

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn