Service Concierge - Tysons, VA

Lucid Motors
Virginia
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Multitasking","Communication"]

Provide a world-class customer experience at the service center by greeting clients, answering phones, coordinating and scheduling appointments, and managing open service tasks and due bills. Proactively confirm customer concerns, log activities in the system, generate work order pre-writes, and facilitate loaner agreements. Support vehicle check-in with intake forms, photos, and damage reporting, including work within Lucid’s DMS and service request processes.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge - Tysons, VA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide a world-class customer experience at the service center by greeting clients, answering phones, coordinating and scheduling appointments, and managing open service tasks and due bills. Proactively confirm customer concerns, log activities in the system, generate work order pre-writes, and facilitate loaner agreements. Support vehicle check-in with intake forms, photos, and damage reporting, including work within Lucid’s DMS and service request processes.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide a world-class customer experience to Lucid clients (internal and external).
  • •Coordinate and schedule client service appointments based on capacity, turnaround time, and priority.
  • •Manage open service tasks and due bills with timely follow-up, proactively contacting customers, and logging activities in the system.
  • •Manage loaner agreements and coordinate rental vehicles, including arranging Lyft rides as needed.
  • •Assist Service Advisors during vehicle check-in by performing walkthroughs, completing intake forms, taking photographs, and reporting any damages found.

Pay and Benefits

Salary: USD 17 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •18 years of age or older.
  • •Demonstrated excellence in customer service.
  • •Ability to problem-solve and handle multiple priorities with high organization in a fast-paced environment.
  • •Excellent written and verbal communication skills.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software; valid driver’s license and willingness to complete CPR training post-hire.
Experience:Automotive
Skills:Customer serviceProblem-solvingOrganizationMultitaskingCommunication
Licenses:Valid driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMS softwareService Channel

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn