Technical Support Engineer 2

Dell
United States
Workplace: OnsiteFull timeUSD 69,840 - 96,030 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Analytical thinking","Troubleshooting","Priority judgment"]

Resolve AI networking infrastructure issues for enterprise customers as part of Dell & Nvidia AI Networking Solutions Support as a Service. Triage and own customer-reported incidents through resolution, coordinating with engineering and backline teams while keeping customers informed. Document technical details across the issue lifecycle, drive quality closures, and contribute to hardware/software quality by reporting bugs to the Product Quality team.

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FursaFursa
Dell
Dell
1 day ago

Technical Support Engineer 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Resolve AI networking infrastructure issues for enterprise customers as part of Dell & Nvidia AI Networking Solutions Support as a Service. Triage and own customer-reported incidents through resolution, coordinating with engineering and backline teams while keeping customers informed. Document technical details across the issue lifecycle, drive quality closures, and contribute to hardware/software quality by reporting bugs to the Product Quality team.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and resolve enterprise customer-reported issues from intake through customer satisfaction.
  • •Comprehensively document technical information across the issue lifecycle and provide timely customer updates on progress.
  • •Coordinate with internal stakeholders (Engineering, Backline Teams, and other Lines of Business) during resolution.
  • •Contribute to hardware/software quality by reporting bugs and issues to backline teams.
  • •Drive operational excellence through quality closures and follow required processes and tools (e.g., training/mentoring, knowledge sharing, projects, tasks).

Pay and Benefits

Salary: USD 69,840 - 96,030 annually

Key Requirements

  • •3-5 years integrating and troubleshooting servers, storage, and networking in a datacenter environment.
  • •Extensive knowledge of AI networking solutions across datacenter and edge, including cloud computing and open networking concepts.
  • •Knowledge of Linux fundamentals and cloud/networking concepts (including SD-WAN) for troubleshooting.
  • •Expertise in core networking technologies including Layer-2 fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 concepts, routing protocols, and familiarity with BGP, VxLAN, and EVPN.
  • •Ability to communicate clearly with strong analytical/troubleshooting skills in highly complex enterprise customer environments.
Experience:3-5 yearsDatacenterEnterpriseCloudNetworking
Skills:CommunicationAnalytical thinkingTroubleshootingPriority judgment
Certifications:CCNPCCIECCDPCCDEJNCPJNCIEDell Proven professional certificationsRHCERHABCNPBCFPCWNPACMPACMXACDXCWNEVCPVCAPMCSEMSM
Tech Stack:LinuxCloud computingOpen networkingSD-WANLayer-2Spanning TreePort ChannelsAAALayer-3Routing protocolsBGPVxLANEVPNServersStorageNetworkingDatacenterEdge networking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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