ServiceNow - Technical Consultant_Event Management Engineer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Strong communication","Presentation","Stakeholder management","Ability to work independently","Ability to manage multiple priorities"]

Lead the design and delivery of complex ServiceNow implementations on the CSM (Customer Service Management) platform. You will provide hands-on expertise across CSM modules (Case Management, Knowledge Management, Entitlements, and Customer Onboarding), model case lifecycle and workflows, and architect real-time integrations with CRM, ERP, finance systems, and third-party platforms using ServiceNow integration tools and APIs. Apply ITIL-mapped ITSM knowledge to ensure scalable, end-to-end digital transformation.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_Event Management Engineer

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead the design and delivery of complex ServiceNow implementations on the CSM (Customer Service Management) platform. You will provide hands-on expertise across CSM modules (Case Management, Knowledge Management, Entitlements, and Customer Onboarding), model case lifecycle and workflows, and architect real-time integrations with CRM, ERP, finance systems, and third-party platforms using ServiceNow integration tools and APIs. Apply ITIL-mapped ITSM knowledge to ensure scalable, end-to-end digital transformation.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead and deliver scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms, ensuring interoperability and seamless data flow.
  • •Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
  • •Apply ITSM process knowledge (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •CIS – CSM certification (required).
  • •8+ years of ServiceNow experience and 4+ years of CSM experience.
  • •Proven track record delivering ServiceNow implementations in enterprise environments.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •Hands-on proficiency with REST/SOAP APIs and ServiceNow integrations (IntegrationHub, MID Server, and integration workflows).
Experience:8+ years
Education:
Skills:Strong communicationPresentationStakeholder managementAbility to work independentlyAbility to manage multiple priorities
Certifications:CIS – CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingRESTSOAPIntegrationHubMID ServerJavaScriptGlideScriptFlow DesignerServiceNow StudioITSMITILCRMERPAgileDevOps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn