Stage Experience Lead - Full Time (Toronto, ON, CA, M3C 3R6)

Sephora
Toronto
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Leadership","Coaching","Ability to influence","Team development"]

Oversee the sales floor departments at a Sephora location, ensuring the on-stage cast execute the selling model and deliver outstanding client service. Support timely responses to client feedback, help with in-store events, and partner to address client-related issues through feedback tools and hotline channels. Embrace innovation by ensuring World selling cast are trained on client interactive technology, and coach performance through regular check-ins with direct reports.

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FursaFursa
Sephora
Sephora
1 month ago

Stage Experience Lead - Full Time (Toronto, ON, CA, M3C 3R6)

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Last checked: 3 hours agoStatus: Live

Job Summary

Oversee the sales floor departments at a Sephora location, ensuring the on-stage cast execute the selling model and deliver outstanding client service. Support timely responses to client feedback, help with in-store events, and partner to address client-related issues through feedback tools and hotline channels. Embrace innovation by ensuring World selling cast are trained on client interactive technology, and coach performance through regular check-ins with direct reports.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within the assigned Sephora location, including Beauty, Skincare, Fragrance & Haircare (or a combination).
  • •Ensure on-stage cast properly execute Sephora’s selling model and support timely responses to client feedback per department.
  • •Support in-store events as needed to help the store achieve its goals and meet client needs.
  • •Ensure World selling cast are properly trained in Client Interactive Technology.
  • •Coach and participate in regular check-ins with direct reports, including performance assessment and development in the assigned area.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver client service.
  • •Ensure on-stage cast properly execute Sephora’s selling model.
  • •Be aware of and coach performance management situations within the assigned area and deliver timely feedback for improvement.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationLeadershipCoachingAbility to influenceTeam development
Tech Stack:Artificial Intelligence (AI)Client Interactive Technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn