Sr. Business Intelligence Analyst

Lumen
United States
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Stakeholder management","Cross-functional collaboration"]

Define KPIs and measurement frameworks for a digital platform and AI assistant, then build reporting solutions that turn complex data into executive scorecards, dashboards, and actionable insights. Partner across product, operations, customer support, and engineering to optimize customer journeys, self-service effectiveness, and AI experience. Leverage Power BI, Adobe Analytics, SQL, Python, APIs, and AI-assisted coding to automate reporting and improve adoption, engagement, and operational efficiency.

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FursaFursa
Lumen
Lumen
1 day ago

Sr. Business Intelligence Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Define KPIs and measurement frameworks for a digital platform and AI assistant, then build reporting solutions that turn complex data into executive scorecards, dashboards, and actionable insights. Partner across product, operations, customer support, and engineering to optimize customer journeys, self-service effectiveness, and AI experience. Leverage Power BI, Adobe Analytics, SQL, Python, APIs, and AI-assisted coding to automate reporting and improve adoption, engagement, and operational efficiency.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Define and maintain business and product KPIs and measurement frameworks for the digital platform and AI initiatives.
  • •Design, develop, and maintain dashboards and analytics solutions for product, operations, customer support, and executive stakeholders.
  • •Create reporting and self-service capabilities, automating analytics processes and reducing manual data preparation.
  • •Analyze AI and digital experience performance, including adoption, engagement, usage patterns, escalation trends, and customer feedback.
  • •Use AI-powered tools and custom development (including integrations and automated reporting) to accelerate analytics development and improve business intelligence capabilities.

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Statistics, Engineering, or a related field.
  • •5+ years of experience in business analysis, product analytics, digital analytics, or business intelligence.
  • •Advanced SQL skills working with large datasets.
  • •Experience developing dashboards and reporting solutions using Power BI, Adobe Analytics, or similar analytics platforms.
  • •Strong analytical and problem-solving skills with the ability to translate business questions into measurable metrics and reporting frameworks.
Experience:5+ yearsBusiness analysisProduct analyticsDigital analyticsBusiness intelligence
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationStakeholder managementCross-functional collaboration
Tech Stack:Power BIAdobe AnalyticsSQLPythonAPIsMicrosoft CopilotGitHub Copilot

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn