Customer Experience Banker - Conway

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales acumen","Communication","Presentation"]

Serve as a non-NMLS financial concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and educate customers on consumer deposit products. Use a disciplined outreach and referral process (follow-ups, outbound calling, partner referrals) to identify goals, recommend appropriate products, and connect customers to other bank areas. Follow operational, security, risk, and regulatory policies while delivering excellent service.

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Huntington Bancshares
Huntington Bancshares
21 hours ago

Customer Experience Banker - Conway

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a non-NMLS financial concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll resolve customer issues, accurately process transactions, and educate customers on consumer deposit products. Use a disciplined outreach and referral process (follow-ups, outbound calling, partner referrals) to identify goals, recommend appropriate products, and connect customers to other bank areas. Follow operational, security, risk, and regulatory policies while delivering excellent service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Identify opportunities to grow customer relationships using sales process follow-ups, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Follow operational, security, risk, and regulatory policies and procedures while balancing daily transactions.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in a relevant administration/contracting/civil affairs or similar role, or a bachelor’s degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Demonstrated ability to provide customer service and resolve customer issues.
Experience:1+ yearsBankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceRelationship managementSales acumenCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn