Health Clinics Booking Advisor

Bupa
United Kingdom
Workplace: HybridFull timeGBP 27,475+ annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Sales","Negotiation","Organization","Time management","Customer focus","Resilience"]

Support customers throughout their health assessment booking journey for clinic-based services, handling inbound enquiries and making proactive outbound calls to drive bookings. Build rapport to identify needs and recommend additional health assessment products, while achieving individual and team sales targets. Respond to emails and calls to resolve issues, maintain accurate customer records, update systems, and contribute to a high-performing customer-focused environment.

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FursaFursa
Bupa
Bupa
5 days ago

Health Clinics Booking Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support customers throughout their health assessment booking journey for clinic-based services, handling inbound enquiries and making proactive outbound calls to drive bookings. Build rapport to identify needs and recommend additional health assessment products, while achieving individual and team sales targets. Respond to emails and calls to resolve issues, maintain accurate customer records, update systems, and contribute to a high-performing customer-focused environment.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Handle inbound customer enquiries relating to health assessments and clinic-based services.
  • •Make proactive outbound calls to encourage and support customers in booking health assessments.
  • •Build rapport to identify needs and recommend additional products and services that meet customer requirements.
  • •Achieve individual and team sales targets while maintaining focus on customer outcomes.
  • •Respond to customer emails and telephone queries, maintain accurate customer records, and ensure systems are updated in a timely manner.

Pay and Benefits

Salary: GBP 27,475 annually
Perks:Paid LeaveHealth InsuranceEnhanced PensionLife AssuranceGym MembershipRetail DiscountsTravel AllowanceHybrid Working

Key Requirements

  • •Previous experience in a customer service and/or sales-focused environment.
  • •Proven ability to build customer relationships and identify sales opportunities.
  • •Strong communication skills (verbal and written) and experience handling customer interactions by telephone and email.
  • •Excellent sales, influencing and negotiation skills, with ability to work towards individual and team performance targets.
  • •Good IT skills, including experience using Microsoft Office and customer management systems.
Experience:HealthcareInsuranceMembership services
Skills:CommunicationRelationship buildingSalesNegotiationOrganizationTime managementCustomer focusResilience
Tech Stack:Microsoft OfficeCustomer management systems

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn