Database Support Engineer (Japanese Speaking)

Supabase
Japan
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Communication","Empathy","Consultative problem-solving","Mentoring","Quick troubleshooting"]

Join the Support team to help developers unblock complex, real-world issues across Supabase’s Postgres-based platform. Investigate advanced cases spanning PostgreSQL internals, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries—reproducing bugs, isolating root causes, and escalating with clear repro steps. Provide proactive, consultative guidance on workload optimization, migration safety, and high-volume troubleshooting, while mentoring junior support engineers.

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FursaFursa
Supabase
Supabase
3 days ago

Database Support Engineer (Japanese Speaking)

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Last checked: 4 hours agoStatus: Live

Job Summary

Join the Support team to help developers unblock complex, real-world issues across Supabase’s Postgres-based platform. Investigate advanced cases spanning PostgreSQL internals, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries—reproducing bugs, isolating root causes, and escalating with clear repro steps. Provide proactive, consultative guidance on workload optimization, migration safety, and high-volume troubleshooting, while mentoring junior support engineers.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
  • •Provide consultative, proactive advice to optimize workloads, avoid pitfalls, and support advanced users.
  • •Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
  • •Communicate clearly and empathetically with customers, especially during high-impact/time-sensitive incidents.
  • •Spot patterns across tickets and recommend improvements to docs, tooling, and the product, while mentoring junior team members.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityTech AllowanceAnnual Off-sitesLearning BudgetRemote Work

Key Requirements

  • •Fluent bilingual Japanese/English with experience supporting complex technical products in Japanese with native speakers.
  • •Deep knowledge of PostgreSQL internals (e.g., autovacuum, WAL growth, long-running transactions, table bloat).
  • •Strong high-performance SQL and query optimization skills.
  • •Ability to troubleshoot complex setups (including multi-tenant schema patterns) and debug distributed failures.
  • •Hands-on experience with cloud hosting providers (e.g., AWS) plus comfort using terminal and Linux environments.
Experience:6+ yearsDeveloper toolsSaaSOpen source
Skills:CommunicationEmpathyConsultative problem-solvingMentoringQuick troubleshooting
Languages:JapaneseEnglish
Tech Stack:PostgreSQLSQLAuthRLSStorageRealtimeEdge FunctionsAWSLinuxTerminalPg_dumpRestore

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn