Supervisor (3rd key / troisième clé)

Tapestry
Quebec
Workplace: OnsiteFull time21 - 23Function: OtherExperience: 2+ yearsSkills: ["Customer focus","Communication","Coaching","Detail oriented","Multi-tasking"]

Create a customer-first, high-energy store environment by driving personal sales and coaching the team to achieve sales and KPI targets. Build client relationships through proactive outreach and exceptional in-store/after-sales experiences, while ensuring consistent kate spade service behaviors. Lead opening/closing, cash handling, POS transactions, and inventory accuracy, including omni-channel and virtual selling initiatives such as live-stream shopping.

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Tapestry
Tapestry
3 months ago

Supervisor (3rd key / troisième clé)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Create a customer-first, high-energy store environment by driving personal sales and coaching the team to achieve sales and KPI targets. Build client relationships through proactive outreach and exceptional in-store/after-sales experiences, while ensuring consistent kate spade service behaviors. Lead opening/closing, cash handling, POS transactions, and inventory accuracy, including omni-channel and virtual selling initiatives such as live-stream shopping.
Location: Quebec
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance and lead the team to achieve sales and KPI targets by analyzing metrics and implementing best practices.
  • •Build client relationships through proactive outreach and ensure exceptional in-store and after-sales experiences, including VIP retention and needs discovery.
  • •Coach the team on goals and performance; support recruitment, onboarding, role modeling, ongoing development, and training.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Maintain operational excellence by accurately processing POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and supporting stockroom organization and replenishment.

Pay and Benefits

Salary: 21 - 23
Perks:Health InsuranceDentalVision401kParental LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and navigate the sales floor confidently.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems, plus social media literacy and platform trends.
  • •Ability to work a flexible schedule, including nights, weekends, peak season, and public holidays; ability to lift at least 25 lbs regularly.
Experience:2+ yearsRetail
Skills:Customer focusCommunicationCoachingDetail orientedMulti-tasking
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSOmni-channelLive-stream shoppingClientelingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor