Payoneer

3 days ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own enterprise customer growth and success within the e-Commerce segment by managing strategic accounts and building long-term relationships. Drive acquisition, retention, and upsell/cross-sell through proactive engagement and value proposition development. Collaborate cross-functionally to execute go-to-market strategy, improve user health, and scale the team. Represent Payoneer in industry forums and drive events to strengthen the company’s presence in the e-commerce ecosystem.

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing e-Commerce client relationships and develop long-term relationships with top customers.
•Proactively strengthen and create customer relationships to maximize acquisition, retention, and upsell/cross-sell solutions and services.
•Develop the vision and plan to execute a go-to-market strategy for serving e-Commerce trade, collaborating with analytics.
•Increase user health, manage day-to-day operations, and scale the team.
•Work cross-functionally to shape business solutions to meet customer needs, including driving events and representing Payoneer in industry forums.

Key Requirements

•BA degree or equivalent; master’s degree is a plus.
•5+ years of experience in business development or account management.
•2–3 years of e-Commerce experience is a must.
•Exceptional written, presentation, and verbal communication in English and Mandarin.
•Basic data analysis skills with a data-driven mindset.

Experience:5+ yearsE-commerceB2B

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem solvingResults orientationDetail oriented

Languages:EnglishMandarin

Tech Stack:MS OfficePPTExcel

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

3 days ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing e-Commerce client relationships and develop long-term relationships with top customers.
•Proactively strengthen and create customer relationships to maximize acquisition, retention, and upsell/cross-sell solutions and services.
•Develop the vision and plan to execute a go-to-market strategy for serving e-Commerce trade, collaborating with analytics.
•Increase user health, manage day-to-day operations, and scale the team.
•Work cross-functionally to shape business solutions to meet customer needs, including driving events and representing Payoneer in industry forums.

Key Requirements

•BA degree or equivalent; master’s degree is a plus.
•5+ years of experience in business development or account management.
•2–3 years of e-Commerce experience is a must.
•Exceptional written, presentation, and verbal communication in English and Mandarin.
•Basic data analysis skills with a data-driven mindset.

Experience:5+ yearsE-commerceB2B

Education:Bachelor's

Skills:CommunicationCross-functional collaborationProblem solvingResults orientationDetail oriented

Languages:EnglishMandarin

Tech Stack:MS OfficePPTExcel

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn