Customer Success Manager - Enterprise

Payoneer
Shenzhen
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Problem solving","Results orientation","Detail oriented"]

Own enterprise customer growth and success within the e-Commerce segment by managing strategic accounts and building long-term relationships. Drive acquisition, retention, and upsell/cross-sell through proactive engagement and value proposition development. Collaborate cross-functionally to execute go-to-market strategy, improve user health, and scale the team. Represent Payoneer in industry forums and drive events to strengthen the company’s presence in the e-commerce ecosystem.

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FursaFursa
Payoneer
Payoneer
1 month ago

Customer Success Manager - Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own enterprise customer growth and success within the e-Commerce segment by managing strategic accounts and building long-term relationships. Drive acquisition, retention, and upsell/cross-sell through proactive engagement and value proposition development. Collaborate cross-functionally to execute go-to-market strategy, improve user health, and scale the team. Represent Payoneer in industry forums and drive events to strengthen the company’s presence in the e-commerce ecosystem.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee and manage existing e-Commerce client relationships and develop long-term relationships with top customers.
  • •Proactively strengthen and create customer relationships to maximize acquisition, retention, and upsell/cross-sell solutions and services.
  • •Develop the vision and plan to execute a go-to-market strategy for serving e-Commerce trade, collaborating with analytics.
  • •Increase user health, manage day-to-day operations, and scale the team.
  • •Work cross-functionally to shape business solutions to meet customer needs, including driving events and representing Payoneer in industry forums.

Key Requirements

  • •BA degree or equivalent; master’s degree is a plus.
  • •5+ years of experience in business development or account management.
  • •2–3 years of e-Commerce experience is a must.
  • •Exceptional written, presentation, and verbal communication in English and Mandarin.
  • •Basic data analysis skills with a data-driven mindset.
Experience:5+ yearsE-commerceB2B
Education:Bachelor's
Skills:CommunicationCross-functional collaborationProblem solvingResults orientationDetail oriented
Languages:EnglishMandarin
Tech Stack:MS OfficePPTExcel

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn