Café Ambassador- Walnut Creek - Full Time

Discover Financial
United States
Workplace: OnsiteFull timeUSD 59,800 - 64,584 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail"]

Serve as the face of digital banking in a neighborhood café, connecting with guests and guiding them through Capital One’s mobile tools and services. Build community through meaningful conversations, brand advocacy, and support for local events promoting financial health. Triage and resolve customer issues in line with compliance requirements, de-escalating when needed while staying agile, welcoming, and detail-oriented. Support surrounding cafés as required within the region.

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Discover Financial
Discover Financial
5 days ago

Café Ambassador- Walnut Creek - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the face of digital banking in a neighborhood café, connecting with guests and guiding them through Capital One’s mobile tools and services. Build community through meaningful conversations, brand advocacy, and support for local events promoting financial health. Triage and resolve customer issues in line with compliance requirements, de-escalating when needed while staying agile, welcoming, and detail-oriented. Support surrounding cafés as required within the region.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage guests in a café environment, acting as a banking guide and service specialist rather than serving coffee or completing transactions.
  • •Share the value of Capital One products through genuine conversation without sales quotas or high-pressure tactics.
  • •Guide customers through mobile tools and troubleshoot digital banking issues with ease.
  • •Host and support local events that promote financial health, acting within established programs and partnerships.
  • •Advocate for customers, handle complaints and escalations, and resolve issues in alignment with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 59,800 - 64,584 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kLife InsuranceDisability InsuranceParental LeaveChildcareElder CareFlex Spending

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Be available for flexible scheduling, including nights, weekends, and holidays.
  • •Be able to attend required training sessions.
  • •Preferred: Associate’s degree, 2+ years of banking and customer-facing experience, and proficiency in G-Suite.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn