Payoneer

1 week ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Manage and grow a large portfolio of existing clients using a mix of 1:1 engagement and outbound-led, 1-to-many strategies. You’ll drive retention, cross-sell, and upsell through tailored outreach, multi-channel lifecycle approaches, and data-driven opportunity qualification. Own the end-to-end commercial process—demos, proposals, negotiations, and agreement closing—while building success stories, case studies, and delivering webinars/workshops to keep customers engaged.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and grow a large pool of existing client relationships, building long-term partnerships to identify business needs and opportunities.
•Proactively strengthen relationships to maximize retention, cross-sell, and upsell while increasing customer value and revenue.
•Conduct outbound outreach (including cold calls) to identify opportunities, activate customers, and drive commercial outcomes.
•Design and execute multi-channel strategies to reach customer segments at the right lifecycle moment, creating and qualifying opportunities.
•Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements.

Key Requirements

•Bachelor’s degree, preferably in business or engineering.
•Fluency in English and Ukrainian.
•2+ years of experience in account management, sales, business development, or related roles.
•Expertise in building business cases, financial analyses, and modeling to analyze and forecast economic/financial impacts.
•Strong written and verbal communication skills, including the ability to present a business case to key stakeholders.

Experience:2+ yearsB2BInternational clientsPayment industry

Education:Bachelor's

Skills:CommunicationPresentationOrganizationAbility to work under pressure

Languages:EnglishUkrainian

Tech Stack:CRMSales ForceERPInvoicingReconciliation toolsData-driven platforms

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 week ago

Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and grow a large pool of existing client relationships, building long-term partnerships to identify business needs and opportunities.
•Proactively strengthen relationships to maximize retention, cross-sell, and upsell while increasing customer value and revenue.
•Conduct outbound outreach (including cold calls) to identify opportunities, activate customers, and drive commercial outcomes.
•Design and execute multi-channel strategies to reach customer segments at the right lifecycle moment, creating and qualifying opportunities.
•Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements.

Key Requirements

•Bachelor’s degree, preferably in business or engineering.
•Fluency in English and Ukrainian.
•2+ years of experience in account management, sales, business development, or related roles.
•Expertise in building business cases, financial analyses, and modeling to analyze and forecast economic/financial impacts.
•Strong written and verbal communication skills, including the ability to present a business case to key stakeholders.

Experience:2+ yearsB2BInternational clientsPayment industry

Education:Bachelor's

Skills:CommunicationPresentationOrganizationAbility to work under pressure

Languages:EnglishUkrainian

Tech Stack:CRMSales ForceERPInvoicingReconciliation toolsData-driven platforms

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn