Customer Success Specialist

Payoneer
Poland, Ukraine
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Organization","Ability to work under pressure"]

Manage and grow a large portfolio of existing clients using a mix of 1:1 engagement and outbound-led, 1-to-many strategies. You’ll drive retention, cross-sell, and upsell through tailored outreach, multi-channel lifecycle approaches, and data-driven opportunity qualification. Own the end-to-end commercial process—demos, proposals, negotiations, and agreement closing—while building success stories, case studies, and delivering webinars/workshops to keep customers engaged.

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FursaFursa
Payoneer
Payoneer
1 month ago

Customer Success Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage and grow a large portfolio of existing clients using a mix of 1:1 engagement and outbound-led, 1-to-many strategies. You’ll drive retention, cross-sell, and upsell through tailored outreach, multi-channel lifecycle approaches, and data-driven opportunity qualification. Own the end-to-end commercial process—demos, proposals, negotiations, and agreement closing—while building success stories, case studies, and delivering webinars/workshops to keep customers engaged.
Location: Poland, Ukraine
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage and grow a large pool of existing client relationships, building long-term partnerships to identify business needs and opportunities.
  • •Proactively strengthen relationships to maximize retention, cross-sell, and upsell while increasing customer value and revenue.
  • •Conduct outbound outreach (including cold calls) to identify opportunities, activate customers, and drive commercial outcomes.
  • •Design and execute multi-channel strategies to reach customer segments at the right lifecycle moment, creating and qualifying opportunities.
  • •Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements.

Key Requirements

  • •Bachelor’s degree, preferably in business or engineering.
  • •Fluency in English and Ukrainian.
  • •2+ years of experience in account management, sales, business development, or related roles.
  • •Expertise in building business cases, financial analyses, and modeling to analyze and forecast economic/financial impacts.
  • •Strong written and verbal communication skills, including the ability to present a business case to key stakeholders.
Experience:2+ yearsB2BInternational clientsPayment industry
Education:Bachelor's
Skills:CommunicationPresentationOrganizationAbility to work under pressure
Languages:EnglishUkrainian
Tech Stack:CRMSales ForceERPInvoicingReconciliation toolsData-driven platforms

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn