Client Success Industry Leader - Compensation Data & Benchmarking

Aon
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Leadership","Mentoring","Client relationship management","Communication","Analytical thinking","Adaptability"]

Lead a client portfolio and a small team of Client Success Consultants delivering high-quality compensation insights. Serve as the senior point of contact for clients’ compensation data submissions and provide proactive support across job architecture, survey participation, data lifecycle, and platform experience. Use advanced MS Excel and internal tools to turn complex compensation datasets into clear recommendations, oversee benchmarking and job-matching projects, and partner cross-functionally to resolve issues and improve processes.

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Aon
Aon
22 hours ago

Client Success Industry Leader - Compensation Data & Benchmarking

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Job Summary

Lead a client portfolio and a small team of Client Success Consultants delivering high-quality compensation insights. Serve as the senior point of contact for clients’ compensation data submissions and provide proactive support across job architecture, survey participation, data lifecycle, and platform experience. Use advanced MS Excel and internal tools to turn complex compensation datasets into clear recommendations, oversee benchmarking and job-matching projects, and partner cross-functionally to resolve issues and improve processes.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Client Success Consultants by setting priorities, allocating workload, coaching and developing team members, and ensuring retention and high client satisfaction.
  • •Own key client relationships as the senior point of contact for a client portfolio, ensuring seamless compensation data submissions and delivering proactive support.
  • •Analyze sophisticated compensation datasets using advanced Excel and internal tools, producing clear, actionable insights and recommendations for clients.
  • •Oversee and review job-matching and benchmarking projects, ensuring quality, consistency, and timely delivery aligned to market pay standards.
  • •Partner cross-functionally with Product, Sales, Analytics, and Operations to resolve complex client issues, improve processes, and incorporate client feedback into enhancements.

Key Requirements

  • •3+ years of relevant experience in client success, consulting, total rewards, compensation data, or adjacent analytics roles, plus 1–2 years in a coordination or people-lead capacity (formal or informal).
  • •Proficiency with MS Excel (vlookups, index/match, pivot tables, if/and/or, basic statistics) and the ability to turn data into client-ready insights and presentations.
  • •Proven experience managing a client portfolio or key accounts with a focus on client experience, retention, and solution-oriented support.
  • •Demonstrated ability to mentor, coordinate, or lead others (assigning work, reviewing outputs, coaching, sharing best practices), ideally in consulting or data/analytics teams.
  • •C1+ English proficiency and strong communication to explain technical concepts and data insights to non-technical stakeholders; experience with compensation data/salary surveys/benchmarks is a plus.
Experience:3+ yearsClient successConsultingTotal rewardsCompensation dataAnalyticsCompensation benchmarking
Skills:LeadershipMentoringClient relationship managementCommunicationAnalytical thinkingAdaptability
Languages:English
Tech Stack:MS ExcelExcelVlookupsIndex/matchPivot tablesIf/and/or

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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