Security Services Engineer (L2)

NTT
Kolkata
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Proactive thinking","Problem-solving","Self-organization","Analytical and logical thinking","Attention to detail","Communication","Teamwork"]

Provide remote technical support to clients as a Security Remote Field Service Engineer (L2), driving incidents to effective resolution while maintaining zero missed SLA conditions. Maintain support processes, diagnose and troubleshoot security-related incidents using service assurance tools, and analyze service records to improve service levels. Manage configuration item (CI) accuracy, document and close incidents, escalate unresolved issues, and coordinate with stakeholders to implement remedies and preventative actions.

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FursaFursa
NTT
NTT
7 months ago

Security Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide remote technical support to clients as a Security Remote Field Service Engineer (L2), driving incidents to effective resolution while maintaining zero missed SLA conditions. Maintain support processes, diagnose and troubleshoot security-related incidents using service assurance tools, and analyze service records to improve service levels. Manage configuration item (CI) accuracy, document and close incidents, escalate unresolved issues, and coordinate with stakeholders to implement remedies and preventative actions.
Location: Kolkata
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide professional remote technical support by identifying and resolving security incidents and problems for clients.
  • •Maintain the support process and ensure requests are handled per procedures, diagnosing and prioritizing incidents according to agreed processes.
  • •Use service assurance tools to investigate issues, collect performance statistics, create reports, and ensure monitoring against SLA conditions.
  • •Maintain secure, accurate configuration items (CIs), track and log CI-related changes, and protect assets from unauthorized change or inappropriate use.
  • •Escalate unresolved incidents, follow up until resolution, document and close incidents, and coordinate with stakeholders to implement remedies and preventative measures.

Key Requirements

  • •Degree or relevant qualification in Information Technology, Computing, or a related field.
  • •Professional certification in security technologies (examples include Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler) such as CCNP, JNCIP, ACCP, PCNSP, or CCSP.
  • •Moderate experience with security technologies including firewall, IPS, IDS, and proxy.
  • •Moderate experience providing technical support and remote support to clients in security technologies.
  • •Experience diagnosing and troubleshooting incidents and performing relevant tasks within the supported technical domain.
Education:
Skills:Customer service orientationProactive thinkingProblem-solvingSelf-organizationAnalytical and logical thinkingAttention to detailCommunicationTeamwork
Certifications:CCNPJNCIPACCPPCNSPCCSPCiscoJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScaler
Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyManagement agentRedundancy conceptsRemote console architectureService assurance softwareService level agreements (SLA)Configuration items (CIs)JuniperCheckpointPaloAltoFortinet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn