Partner Service Agent

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Communication","Adaptability"]

Handle inbound and outbound chats and calls to resolve vendor issues for partner services. Maintain live chat performance with 30–50 words per minute typing speed, follow assigned task timelines, and support order processing by working with the back-end order system. Work scheduled shifts across 6 days per week, handling partner customer care in a fast-changing environment.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Partner Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle inbound and outbound chats and calls to resolve vendor issues for partner services. Maintain live chat performance with 30–50 words per minute typing speed, follow assigned task timelines, and support order processing by working with the back-end order system. Work scheduled shifts across 6 days per week, handling partner customer care in a fast-changing environment.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Attend inbound and outbound chats/calls to solve vendor issues
  • •Maintain live chat while keeping 30–50 words per minute typing speed
  • •Follow timelines when assigned for tasks
  • •Use and follow the order processing system from the back end
  • •Work 6 days and 6 hours per day in different shifts

Key Requirements

  • •Successfully completed HSC/A levels
  • •Good typing skills
  • •Strong communication skills
  • •Demonstrated problem-solving skills and ability to follow task timelines
Education:High School
Skills:Problem-solvingCommunicationAdaptability
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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