Technical Account Manager

Healthie
New York
Workplace: HybridFull timeUSD 140,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Technical troubleshooting","Relationship management","Proactive risk management","Navigating ambiguity"]

Own a defined book of strategic accounts as the standing technical point of contact, advising on architecture, integrations, and API usage while proactively monitoring account health and adoption. Lead recurring architecture and roadmap discussions with engineering leaders, troubleshoot integration issues with Solutions Engineering and Support, and shape technical implementation plans from day one. Translate technical patterns into reusable guides and provide feedback that helps influence the product roadmap.

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FursaFursa
Healthie
Healthie
11 hours ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a defined book of strategic accounts as the standing technical point of contact, advising on architecture, integrations, and API usage while proactively monitoring account health and adoption. Lead recurring architecture and roadmap discussions with engineering leaders, troubleshoot integration issues with Solutions Engineering and Support, and shape technical implementation plans from day one. Translate technical patterns into reusable guides and provide feedback that helps influence the product roadmap.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a defined book of strategic accounts as the dedicated technical point of contact, building deep knowledge of their architecture.
  • •Monitor account health, product adoption, API utilization, and technical trends to identify risks and opportunities early.
  • •Lead recurring architecture reviews and technical roadmap discussions with customer engineering leadership.
  • •Guide customers on scalable technical architecture, API strategy, workflow optimization, and integration best practices, including troubleshooting with Solutions Engineering and Support.
  • •Influence the product roadmap by synthesizing customer technical feedback, recurring patterns, and integration pain points.
Travel: Low travel

Pay and Benefits

Salary: USD 140,000 - 180,000 annually

Key Requirements

  • •4+ years of experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Implementation, or senior Support Engineering.
  • •Hands-on technical ability to read/debug API requests and responses and write/review enough SQL to analyze account-level data.
  • •Strong troubleshooting instincts and confidence interfacing directly with engineering teams.
  • •Excellent written and verbal communication to translate technical nuance for customer leadership and business context back to engineers.
  • •Willingness to travel as needed for customer meetings and collaboration.
Experience:4+ yearsSaaSAPI-first platformsEnterprise accountsHealthcare technologyEHR integrationsRegulated API-first SaaS
Skills:CommunicationTechnical troubleshootingRelationship managementProactive risk managementNavigating ambiguity
Tech Stack:SQLRailsReactTypeScriptGraphQLPostgresRedisSidekiq

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Healthie
Provides a practice management and virtual care platform for health and wellness professionals. The software supports scheduling, charting, telehealth, billing, documentation, and client engagement for private practices and multi-provider clinics.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York City, United States
Founded: 2016
WebsiteLinkedIn