1 day ago

Safety Model Operations Quality Assurance Analyst - Portuguese Speaking (Third-Party Associate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own quality success across internal and third-party teams by performing daily audits, analyzing error patterns, and running root-cause analysis to reduce recurring issues. Partner with cross-regional stakeholders to align on RCA and quality improvement initiatives, and proactively flag risks, loopholes, and process/policy enhancements. Design and deliver policy, process, and quality training, support onboarding with SOPs and assessments, and produce regular quality and training impact reporting.

Location: Bucharest

Employment Type: Contract · 12 months

Job Function: QA, Test & Release Engineering

Seniority: Entry level

Key Responsibilities

•Perform daily quality audits on internal systems to ensure adherence to policies, processes, and quality standards.
•Analyze audit findings and error patterns, deliver actionable feedback to in-house and BPO teams, and conduct root-cause analysis with action plans to reduce errors.
•Identify risks, errors, or loopholes in policy definitions, processes, and tools; recommend optimizations and propose continuous improvements.
•Design, develop, and deliver policy/process/quality training programs and onboarding training materials (SOPs, plans) to support ramp-up and productivity targets.
•Provide real-time policy and quality support to frontline teams, run knowledge checks/calibration, and compile quality and training progress/impact reporting for management.

Key Requirements

•Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
•High proficiency in Portuguese (written and spoken); fluent English is required for working communication.
•Comfort collaborating with a broad range of XFN partners and working through ambiguous situations to make good decisions.
•Understanding of labeling business logic and the upstream/downstream team working modes.
•Ability to fast-learn in a fast-paced environment and take ownership of process improvements.

Experience:1+ years

Skills:Strategic thinkingDecision-makingCommunicationPresentationMulticultural/interpersonal skills

Languages:PortugueseEnglish

Tech Stack:Microsoft Office SuitePowerPointExcelWordMachine learning

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Safety Model Operations Quality Assurance Analyst - Portuguese Speaking (Third-Party Associate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bucharest

Employment Type: Contract · 12 months

Job Function: QA, Test & Release Engineering

Seniority: Entry level

Key Responsibilities

•Perform daily quality audits on internal systems to ensure adherence to policies, processes, and quality standards.
•Analyze audit findings and error patterns, deliver actionable feedback to in-house and BPO teams, and conduct root-cause analysis with action plans to reduce errors.
•Identify risks, errors, or loopholes in policy definitions, processes, and tools; recommend optimizations and propose continuous improvements.
•Design, develop, and deliver policy/process/quality training programs and onboarding training materials (SOPs, plans) to support ramp-up and productivity targets.
•Provide real-time policy and quality support to frontline teams, run knowledge checks/calibration, and compile quality and training progress/impact reporting for management.

Key Requirements

•Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
•High proficiency in Portuguese (written and spoken); fluent English is required for working communication.
•Comfort collaborating with a broad range of XFN partners and working through ambiguous situations to make good decisions.
•Understanding of labeling business logic and the upstream/downstream team working modes.
•Ability to fast-learn in a fast-paced environment and take ownership of process improvements.

Experience:1+ years

Skills:Strategic thinkingDecision-makingCommunicationPresentationMulticultural/interpersonal skills

Languages:PortugueseEnglish

Tech Stack:Microsoft Office SuitePowerPointExcelWordMachine learning

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn