Call Center Agent - MB

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Professional phone etiquette","Problem-solving","Active listening"]

Provide exceptional customer support in an on-site call center environment in Alexandria. Handle customer interactions with efficiency and empathy, respond to inquiries, and resolve issues to maintain high customer satisfaction. Deliver tailored solutions using effective communication and professional phone etiquette. You’ll work in a fast-paced setting and may support night and overnight shifts while leveraging CRM tools when needed.

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FursaFursa
Sutherland
Sutherland
1 day ago

Call Center Agent - MB

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional customer support in an on-site call center environment in Alexandria. Handle customer interactions with efficiency and empathy, respond to inquiries, and resolve issues to maintain high customer satisfaction. Deliver tailored solutions using effective communication and professional phone etiquette. You’ll work in a fast-paced setting and may support night and overnight shifts while leveraging CRM tools when needed.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level)
  • •Strong skills in customer service and customer support
  • •Proven ability to enhance customer satisfaction and customer experience
  • •Problem-solving with active listening and attention to detail
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus; flexibility for night and overnight shifts is essential
Skills:EmpathyCommunicationProfessional phone etiquetteProblem-solvingActive listening
Languages:English
Tech Stack:CRM tools

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor