Customer Service Representative - VF

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Customer-focused communication","Professional phone etiquette"]

Deliver exceptional customer support in an on-site role in Alexandria by handling customer inquiries, resolving issues, and ensuring high customer satisfaction. You’ll interact with customers efficiently and empathetically, provide tailored solutions, and maintain a positive customer experience through clear, professional phone etiquette and effective communication. The role welcomes fresh graduates and emphasizes strong English proficiency, problem-solving, and attention to detail.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representative - VF

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in an on-site role in Alexandria by handling customer inquiries, resolving issues, and ensuring high customer satisfaction. You’ll interact with customers efficiently and empathetically, provide tailored solutions, and maintain a positive customer experience through clear, professional phone etiquette and effective communication. The role welcomes fresh graduates and emphasizes strong English proficiency, problem-solving, and attention to detail.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues to a high standard.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Maintain high levels of customer satisfaction in a fast-paced environment.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Skills:Problem-solvingActive listeningAttention to detailCustomer-focused communicationProfessional phone etiquette
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor