Cargo Operations Services Officer

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Attention to compliance","Data analysis","Stakeholder management"]

Execute cargo handling operations services tender and contract activities for Emirates SkyCargo, ensuring timely technical, contractual, and operational evaluations. Support station start-ups, Ground Handling Agent (GHA) changes, and supplier performance across the network. Conduct site inspections, readiness reports, SLA gap analysis, and documentation for contract renewals and ad-hoc freighter operations. Maintain global evaluation tools and manage accurate contract/SLA records while collaborating with procurement, operations, and cargo stakeholders.

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Emirates Group
Emirates Group
1 day ago

Cargo Operations Services Officer

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Job Summary

Execute cargo handling operations services tender and contract activities for Emirates SkyCargo, ensuring timely technical, contractual, and operational evaluations. Support station start-ups, Ground Handling Agent (GHA) changes, and supplier performance across the network. Conduct site inspections, readiness reports, SLA gap analysis, and documentation for contract renewals and ad-hoc freighter operations. Maintain global evaluation tools and manage accurate contract/SLA records while collaborating with procurement, operations, and cargo stakeholders.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Execute cargo handling operations services tenders in coordination with procurement and operations stakeholders, ensuring adherence to tender processes.
  • •Plan and execute site inspections, operational readiness reports, and transition plans for new GHAs in coordination with regional and outstation teams.
  • •Collate GHA performance data to identify SLA gaps and report performance issues to the relevant managers, supporting service improvement actions.
  • •Prepare charge notes for short notice charters and assess ground handling capabilities for freighter operations, ensuring safe and compliant handling.
  • •Maintain and update global operations services checklists and evaluation tools; share contract and SLA information and records accurately with stakeholders.

Key Requirements

  • •Bachelor's degree or equivalent.
  • •Minimum 5+ years' experience in an air cargo operational environment.
  • •Experience in airport cargo operations related areas.
  • •Supervisory experience in cargo warehouse and aircraft handling operations (preferred).
  • •Experience drafting and negotiating IATA Standard Ground Handling Agreements; and using Microsoft Office tools (Excel and MS Access) to analyse data and write database queries (preferred).
Experience:5+ yearsAir cargoAirport cargo operationsAircraft handlingCargo warehouse
Education:Bachelor's
Skills:CommunicationCollaborationAttention to complianceData analysisStakeholder management
Tech Stack:Microsoft OfficeExcelMS AccessDatabase queriesIATA Standard Ground Handling Agreements

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn