Floor Manager - Hermès İstanbul

Hermes
Istanbul
ContractFunction: OtherExperience: 6+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Floor Manager at Hermès İstanbul oversees store operations, leads a frontline team, drives sales targets, and ensures exceptional client service. You’ll manage staff induction, CRM activities, stock flow coordination, and reporting, while deputising for the Store Manager during absence in a fast-paced luxury retail environment with a strong CRM and visual standards focus.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hermes
Hermes
5 months ago

Floor Manager - Hermès İstanbul

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Floor Manager at Hermès İstanbul oversees store operations, leads a frontline team, drives sales targets, and ensures exceptional client service. You’ll manage staff induction, CRM activities, stock flow coordination, and reporting, while deputising for the Store Manager during absence in a fast-paced luxury retail environment with a strong CRM and visual standards focus.
Location: Istanbul
Employment Type: Contract
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the sales team on the shop floor, ensuring top-tier customer service and proper staff induction for new and temporary team members.
  • •Manage CRM initiatives by understanding client databases, maintaining accurate records, and guiding the team to deliver personalized service.
  • •Drive Sales Development by achieving targets, guiding staff on sales tools, and leveraging reporting to improve store performance.
  • •Oversee Store Operations including keyholding, financial reconciliation, Stock flow coordination, and ensuring Hermès standards and safety on the shop floor.
  • •Act as deputy for the Store Manager when absent, undertake projects at management direction, and produce regular performance reports for the store.

Key Requirements

  • •Minimum 6 years of experience in retail management or a high-volume store environment
  • •Strong CRM focus with ability to understand and manage client databases
  • •Excellent communication and leadership skills with the ability to mentor and guide staff
  • •Proficiency in retail systems and Microsoft Office; ability to work under pressure in a fast-paced setting
  • •Ability to deputise for the Store Manager and manage store operations during peak periods
Experience:6+ yearsRetailLuxury
Skills:CommunicationLeadershipProblem-solving
Tech Stack:Microsoft OfficeHPadWindowsSales System

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn