Atos

3 months ago

1st Line Support Analyst/Engineer with German (Bydgoszcz, PL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Entry-level IT support role in a global services team, delivering first-line technical assistance to international users. You’ll handle incidents, provide basic IT guidance, communicate in German and English, and work within a hybrid Poland office, with shift-based duties and opportunities to grow into 2nd line or other IT roles.

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Act as the first point of contact for end users via phone, email, chat or ticketing system
•Provide basic technical support and guidance for IT-related issues
•Register, track and update incidents and service requests in line with SLA procedures
•Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
•Escalate more complex cases to 2nd line support when needed

Pay and Benefits

Perks:Health InsuranceLearning PlatformsHybrid Working

Key Requirements

•German language proficiency at least B2+/C1 (spoken and written)
•English language proficiency at working level (B1/B2)
•Willingness to work in a shift-based model, including possible night shifts
•Customer-oriented mindset with strong communication skills
•Interest in IT and motivation to build a career in technical support

Experience:IT supportService Desk

Skills:CommunicationCustomer focusTeamworkProblem-solvingTime management

Languages:GermanEnglish

Tech Stack:WindowsMS OfficeITILSLAService desk

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

3 months ago

1st Line Support Analyst/Engineer with German (Bydgoszcz, PL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Act as the first point of contact for end users via phone, email, chat or ticketing system
•Provide basic technical support and guidance for IT-related issues
•Register, track and update incidents and service requests in line with SLA procedures
•Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
•Escalate more complex cases to 2nd line support when needed

Pay and Benefits

Perks:Health InsuranceLearning PlatformsHybrid Working

Key Requirements

•German language proficiency at least B2+/C1 (spoken and written)
•English language proficiency at working level (B1/B2)
•Willingness to work in a shift-based model, including possible night shifts
•Customer-oriented mindset with strong communication skills
•Interest in IT and motivation to build a career in technical support

Experience:IT supportService Desk

Skills:CommunicationCustomer focusTeamworkProblem-solvingTime management

Languages:GermanEnglish

Tech Stack:WindowsMS OfficeITILSLAService desk

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn