Senior Manager, Performance Strategy & Governance (SSC)

Delivery Hero
Philippines
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentExperience: 5-8 yearsSkills: ["Data accuracy","Analytical thinking","Continuous improvement","Stakeholder collaboration","Process governance"]

Own and evolve the SSC’s performance governance framework by designing standardized KPI and SLA definitions across P2P, O2C, and R2R. Ensure data integrity by reconciling ERP and BI sources to deliver a single source of truth for performance visibility. Partner with Data Analytics and Finance Systems teams to build dashboards and actionable reporting, while driving continuous improvement through automation and value-creation insights for senior stakeholders.

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Delivery Hero
Delivery Hero
1 day ago

Senior Manager, Performance Strategy & Governance (SSC)

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Last checked: 6 hours agoStatus: Live

Job Summary

Own and evolve the SSC’s performance governance framework by designing standardized KPI and SLA definitions across P2P, O2C, and R2R. Ensure data integrity by reconciling ERP and BI sources to deliver a single source of truth for performance visibility. Partner with Data Analytics and Finance Systems teams to build dashboards and actionable reporting, while driving continuous improvement through automation and value-creation insights for senior stakeholders.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Design, standardize, and continuously improve KPI and SLA frameworks across P2P, O2C, and R2R, including establishing governance forums and consistent calculation logic.
  • •Build and maintain robust performance datasets as the single source of truth by reconciling data across ERP systems and BI tools.
  • •Monitor SLA adherence, analyze volume and cycle-time trends, and proactively surface risks and underperformance areas for stakeholder action.
  • •Partner with Data Analytics and Finance Systems teams to design and enhance dashboards and enable self-service analytics for senior stakeholders.
  • •Drive continuous improvement by challenging assumptions, quantifying impact of automation/process changes, and partnering with leadership on performance optimization.

Key Requirements

  • •5–8 years in FP&A or performance management, ideally in high-volume, multi-country environments.
  • •Proficiency in Google Apps (Google Sheets, BigQuery), SQL or Python scripting, and BI tools (Looker, Tableau).
  • •Knowledge of SAP, Concur, and Ariba.
  • •Detail-oriented approach focused on data accuracy and identifying issues and insights.
  • •Demonstrated exposure to LLMs and generative AI tools for complex data analysis and workflow automation.
Experience:5-8 years
Skills:Data accuracyAnalytical thinkingContinuous improvementStakeholder collaborationProcess governance
Languages:English
Tech Stack:Google SheetsBigQuerySQLPythonLookerTableauSAPConcurAribaLLMsGenerative AIClaudeN8NGeminiNotebookLM

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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