Customer Specialist

CarMax
Virginia
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Provide a customer-first experience during the used car buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments, manage inventory check-in and reconciliation, and handle cosmetic inspections. Complete administrative tasks, coordinate service appointments, and review repair order invoices for billing accuracy, all while following CarMax EH&S requirements and maintaining an orderly work area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide a customer-first experience during the used car buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Perform accurate vehicle condition assessments, manage inventory check-in and reconciliation, and handle cosmetic inspections. Complete administrative tasks, coordinate service appointments, and review repair order invoices for billing accuracy, all while following CarMax EH&S requirements and maintaining an orderly work area.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn