CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a customer-first guide throughout the car-buying and selling journey, supporting sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, perform cosmetic inspections, and manage inventory check-in and reconciliation. Handle paperwork, auditing, and payments while coordinating service appointments and reviewing repair orders for accurate billing. Follow CarMax EH&S requirements and keep the work area clean and organized.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle conditions for appraisals, document details, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to meet CarMax Quality Standards.
•Coordinate service appointments and manage paperwork, auditing documents, payments, and repair order invoice accuracy.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license.

Experience:RetailCustomer service

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle conditions for appraisals, document details, and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to meet CarMax Quality Standards.
•Coordinate service appointments and manage paperwork, auditing documents, payments, and repair order invoice accuracy.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong communication skills representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license.

Experience:RetailCustomer service

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website