Sales Associate, Harrods, London

Jimmy Choo
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Sales skills","Proactiveness","Professionalism"]

Provide exceptional luxury customer service at Harrods by following the company Selling Ceremony, maintaining glamorous standards of personal presentation, and developing in-depth product knowledge. Build and manage a client database to drive repeat visits, resolve customer complaints effectively, and support store targets and KPIs. Maintain accurate stock controls, assist with replenishment and stock takes, represent the brand at promotional events, and ensure compliance with Health & Safety, Security, and Retail Excellence procedures.

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Jimmy Choo
Jimmy Choo
2 days ago

Sales Associate, Harrods, London

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional luxury customer service at Harrods by following the company Selling Ceremony, maintaining glamorous standards of personal presentation, and developing in-depth product knowledge. Build and manage a client database to drive repeat visits, resolve customer complaints effectively, and support store targets and KPIs. Maintain accurate stock controls, assist with replenishment and stock takes, represent the brand at promotional events, and ensure compliance with Health & Safety, Security, and Retail Excellence procedures.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service following the Selling Ceremony and luxury lifestyle standards.
  • •Develop detailed product knowledge (construction, materials, care, design) to support knowledgeable service.
  • •Build and maintain a client database to drive repeat visits and customer loyalty.
  • •Resolve customer complaints promptly by investigating issues, developing solutions, and recommending actions to store management.
  • •Maintain stock controls and participate in replenishment, stock takes, and promotional VM standards/cleanliness requirements.

Pay and Benefits

Salary: GBP 1,000,000

Key Requirements

  • •Demonstrable success as a sales consultant within a luxury brand.
  • •Excellent written and verbal communication skills.
  • •Fluent English; additional languages would be beneficial.
  • •Demonstrable sales skills and knowledge of the luxury market, customer service, and fashion.
  • •Ability to handle multiple demands and proactively pre-empt client needs.
Experience:Luxury retailFashionCustomer service
Skills:Customer serviceCommunicationSales skillsProactivenessProfessionalism
Languages:English

Company Brief

Jimmy Choo
British luxury fashion brand known for high-end shoes, handbags, and accessories, founded by designer Jimmy Choo. Operates globally as part of a larger publicly listed fashion group, with a presence in retail, wholesale and e-commerce.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1996
WebsiteLinkedIn