Remote Customer Facing IT End-user Support

Provide first-level IT support to internal users across phone, email, chat, and in person. Troubleshoot hardware, software, networking, and system issues; install and maintain endpoints like desktops, laptops, printers, and mobile devices; and manage user accounts, including password resets, permissions, and Active Directory updates. Support Microsoft 365 and VPN access, document incidents in a ticketing system, maintain IT inventory, and escalate complex issues to Tier 2/3 as needed.