Assistant Manager Technical

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Organisation","Prioritisation","Risk awareness","Attention to detail"]

Support day-to-day operations for the Collateral and Risk team by completing required controls, monitoring processes, and acting as a first point of escalation for operational issues. Handle escalations, queries, exceptions, and disputes to improve efficiency and manage risk. Produce routine reporting, ensure compliance with internal and external rules, investigate and resolve issues to prevent recurrence, and coach junior team members.

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FursaFursa
HSBC
HSBC
4 days ago

Assistant Manager Technical

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support day-to-day operations for the Collateral and Risk team by completing required controls, monitoring processes, and acting as a first point of escalation for operational issues. Handle escalations, queries, exceptions, and disputes to improve efficiency and manage risk. Produce routine reporting, ensure compliance with internal and external rules, investigate and resolve issues to prevent recurrence, and coach junior team members.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide daily operational support and complete required controls to maintain a well-controlled environment.
  • •Act as a primary contact for escalation matters and support timely resolution of operational issues.
  • •Support consistent handling of queries, exceptions, and disputes to improve efficiency and manage risk.
  • •Produce and maintain routine reporting (daily, weekly, monthly) and maintain understanding of supported products, processes, and systems.
  • •Investigate and resolve issues, implement actions to prevent recurrence, and perform reconciliations, settlements monitoring, query/dispute handling, and end-of-day tasks as required.

Key Requirements

  • •Support operations delivery and contribute to continuous improvement.
  • •Ensure compliance with internal and external rules, regulations, and procedures.
  • •Have relevant experience in an operations, risk, or service environment; collateral experience is an advantage.
  • •Demonstrate strong written and verbal communication, organisation, and prioritisation to meet tight deadlines.
  • •Show strong risk awareness, attention to detail, and a control mindset.
Skills:CommunicationOrganisationPrioritisationRisk awarenessAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn