NTT

1 week ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries and issues, resolving escalated cases by applying experience and referring complex matters to higher-level staff. Ensure accurate, timely processing of transactions to meet client SLAs, manage nonstandard pending transactions, and support preparation of SOPs and process transitions. Develop tactical operational plans to meet project milestones and coordinate with customers and first-line management, including taking escalated calls.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine questions and issues, referring complex or unexpected matters to higher-level employees.
•Resolve more complex client situations using demonstrated job knowledge and experience.
•Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
•Take escalated calls from providers/callers and identify/resolve issues around nonstandard pending transactions.
•Prepare SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

•1–3 years of relevant experience in customer care/support.
•High school diploma or equivalent; undergraduate degree or some college coursework preferred.
•Solid computer skills and ability to perform general office requirements.
•Strong communication and customer service skills.
•Strong attention to detail, time management, organizational skills, with the ability to work with/without reasonable accommodations.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT