Support Platform Engineer

Gigs
New York
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Product ManagementSkills: ["Analytical thinking","Communication","Problem-solving","Initiative","Curiosity"]

Support Operations Engineer at a US/Europe tech company building an operating system for mobile services. You’ll own end-to-end customer interactions, identify recurring issues, maintain knowledge and AI tooling, and collaborate with Product, Engineering and BizOps to drive scalable, data-informed improvements from our New York hub.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Gigs
Gigs
4 months ago

Support Platform Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support Operations Engineer at a US/Europe tech company building an operating system for mobile services. You’ll own end-to-end customer interactions, identify recurring issues, maintain knowledge and AI tooling, and collaborate with Product, Engineering and BizOps to drive scalable, data-informed improvements from our New York hub.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own how we interact with our customer and partner end to end, across all channels, from first contact through resolution
  • •Identify recurring issues and escalation patterns and translate them into actionable improvements for Product, Engineering, and internal processes
  • •Maintain and improve the knowledge base and documentation infrastructure that powers our support operation and AI tools
  • •Configure, optimize, and improve the tooling and workflows the support team runs on
  • •Work closely with Technical Support on complex escalations, and with BizOps, Connectivity, and product teams when issues point to something systemic

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity
Perks:EquityHome OfficeLearning BudgetData PlanPhone Plan

Key Requirements

  • •Experience in a customer-facing or operations role at a tech company
  • •Strong analytical mindset; comfortable working with data
  • •High technical aptitude; able to understand how products work and learn complex tooling quickly
  • •Clear, concise communicator with both customers and internal teams
  • •Self-directed and comfortable with ambiguity; interest in AI, automation and improving support over time
Experience:TelecommunicationsTechnologySaaS
Skills:Analytical thinkingCommunicationProblem-solvingInitiativeCuriosity
Languages:English
Tech Stack:AIData analyticsKnowledge baseDocumentation toolingAutomationCustomer support tooling

Company Brief

Gigs
Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.
Industry: Music Industry
Website