Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada

Huron
Chicago, Montreal, Toronto
Workplace: RemoteFull timeUSD 135,000 - 165,000Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Client relationship management","Governance","Communication","Stakeholder management","Commercial judgment"]

Own the client relationship and outcomes for a portfolio of ~10 Oracle managed services clients, serving as the accountable layer of the delivery model. Drive governance, the service roadmap, SLAs, ticket discipline, and client satisfaction—while protecting engagement margin and enabling renewal and growth. Apply hands-on expertise in Oracle EPM and Oracle Cloud ERP/Financials, oversee delivery performance in ServiceNow, and lead QBRs/status calls, escalation, and continuous service improvement.

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Huron
Huron
1 day ago

Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the client relationship and outcomes for a portfolio of ~10 Oracle managed services clients, serving as the accountable layer of the delivery model. Drive governance, the service roadmap, SLAs, ticket discipline, and client satisfaction—while protecting engagement margin and enabling renewal and growth. Apply hands-on expertise in Oracle EPM and Oracle Cloud ERP/Financials, oversee delivery performance in ServiceNow, and lead QBRs/status calls, escalation, and continuous service improvement.
Location: Chicago, Montreal, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own client relationships end to end, lead weekly status calls and Quarterly Business Reviews (QBRs), and align service delivery to client business objectives.
  • •Establish and run governance and escalation models, act as the primary escalation point for client issues and contractual risks, and prioritize decisions.
  • •Oversee end-to-end delivery of Oracle managed services against SLAs and quality standards, monitoring performance, ticket aging, backlog, and deferred items in ServiceNow.
  • •Provide hands-on Oracle EPM or ERP expertise to review solutions, challenge estimates, assess ticket quality, and support informed delivery and client-facing decisions.
  • •Manage enhancement/change intake, coordinate onboarding/transition and hypercare handover, and drive continuous service improvement and performance reporting.

Pay and Benefits

Salary: USD 135,000 - 165,000
Perks:Health InsuranceDentalVision

Key Requirements

  • •Minimum 5 years of hands-on experience implementing, administering, or supporting Oracle EPM (EPBCS, FCCS, ARCS, EDM) or Oracle Cloud ERP/Financials.
  • •Proven experience as a Client Success Manager, engagement/project manager, or service delivery lead managing a portfolio of concurrent clients.
  • •Experience coordinating cross-functional onshore and offshore delivery teams without direct reporting authority.
  • •Working knowledge of ServiceNow (or equivalent ITSM), SLA models, incident/service request management, and ITIL frameworks.
  • •Strong commercial acumen (SOW interpretation, hours and margin tracking, change order/estimate review) plus executive communication skills for QBRs.
Experience:5+ years
Education:Bachelor's
Skills:Client relationship managementGovernanceCommunicationStakeholder managementCommercial judgment
Certifications:ITILPMPOracle Cloud
Languages:EnglishFrench
Tech Stack:Oracle EPMEPBCSFCCSARCSEDMNarrative ReportingOracle Cloud ERPGLAPARCash ManagementFixed AssetsTaxExpenseHCMSCMServiceNowITSMITIL

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn