Contact Centre Team Leader-Arabic Speaker-Talent Pool (Abu Dhabi, AE, S71232)

Serco
Abu Dhabi
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 4-6 yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Lead and oversee the Abu Dhabi contact centre operations, auditing systems to ensure issues are captured and actioned within SLA/KPI timelines. Coordinate with service providers, ensure on-site work orders are completed per standards, maintain an effective filing system, and produce daily/weekly reports. This role requires Arabic language proficiency and is based at Abu Dhabi Airport pending contract award.

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FursaFursa
Serco
Serco
6 months ago

Contact Centre Team Leader-Arabic Speaker-Talent Pool (Abu Dhabi, AE, S71232)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and oversee the Abu Dhabi contact centre operations, auditing systems to ensure issues are captured and actioned within SLA/KPI timelines. Coordinate with service providers, ensure on-site work orders are completed per standards, maintain an effective filing system, and produce daily/weekly reports. This role requires Arabic language proficiency and is based at Abu Dhabi Airport pending contract award.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Attend regular management meetings with service providers and note follow up actions, and coordinate follow up on action items.
  • •Assist in the compliance of existing Health and Safety policy, safe working practices.
  • •Ensure all service providers remain compliant to the policies.
  • •Ensure building plans are kept up to date.
  • •Recommend improvements that could be made to the system and administration of services.

Key Requirements

  • •4 -6 years of experience in a similar role.
  • •University/College degree.
  • •Experience of working with internal and external stakeholders.
  • •Strong negotiation and presentation skills.
  • •Ability to work closely and cooperatively with internal and external stakeholders.
Experience:4-6 yearsCall centerCustomer service
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Languages:ArabicEnglish
Tech Stack:Microsoft Excel

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn